Member Customer Service, Benefit Value Advisor

HCSC Group; Richardson, Northern (TX, KY); Hybrid; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation in Richardson is seeking a Member Customer Service - Benefit Value Advisor to assist members by maximizing benefits. This role involves phone-heavy support in a call center, with training onsite and transition to remote work after 6-10 weeks.

Starting pay is $23.50 per hour, with Monday–Friday hours between 8am–6pm CST. You will respond to inquiries promptly and maintain high service standards.

Qualifications

• High school diploma or GED.
• 6 months customer service experience or 6 months office experience.
• Clear verbal and written communication, including motivational interviewing.
• Concierge level service for all members, quick decision making.
• Data entry or typing experience.
• Ability to work 90% on the phone as needed; good organizational skills.
• Web and PC proficiency.

Responsibilities

• Assist members and physicians by responding to telephone and written inquiries promptly and accurately.
• Conduct research and provide objective information to support members.
• Maintain a concierge level of service throughout interactions.

Skills

Customer service

Verbal communication

Written communication

Data entry

Typing

Problem solving

PC proficiency

Education

High school diploma

Job description

## Member Customer Service, Benefit Value AdvisorApply: RemoteCSHub: TX - Richardson: Full time: Posted Today: End Date: October 16, 2026 (6 days left to apply): R0055836At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.# # **Job Summary**### Being A Compassionate And Dedicated Advocate For The Member To Demonstrate A Concierge Attitude When Assisting Members With Maximizing Their Benefits. Navigating The Healthcare System And Reaching Their Optimal Health. Responsible For Working On The Phone All Day In A Call Center To Assist Members And Physicians By Responding To Telephone And Written Inquiries In A Prompt, Accurate And Objective Manner. Conducting Research. Spending Approximately 90 Of The Scheduled Time On The Phone According To Business Need.### JOB REQUIREMENTS: \\* High school diploma OR GED. \\* 6 months customer service experience OR 6 months experience in an office environment. \\* Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians. \\* Expertise and ability to successfully execute concierge level service for all members. \\* Experience evaluating customer situations, making decisions, and responding quickly to questions. \\* Data entry and/or typing experience. \\* Interpersonal, verbal, and written communication skills and independent decision-making skills. \\* Analytical and organizational skills. \\* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. \\* Web and PC proficiency. PREFERRED JOB REQUIREMENTS: \\* 6 months customer service experience in a health care or health insurance environment. \\* 6 months data entry experience in an office environment. \\* Knowledge with health benefit plans and the insurance industry. \\* Experience working with additional offerings (Ex: CDHP, Medicare, Wellness, Care and Condition Management). \\* Knowledge of medical terminology and anatomy. **This role will have onsite training in Richardson and then is expected to be a remote role (work from home) after 6-10 weeks. The starting pay will be $23.50/hour. And the schedule will be Monday - Friday falling anywhere within 8am-6pm CST.** #LI-TB1#INKT### **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!**### **Pay Transparency Statement:**At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.This position requires on-site training with the ability to return for onsite training for up to 18 months at a designated Customer Service Hub. Remote Customer Service employees hired at and assigned to a Customer Service Hub location must live near one of the designated Customer Service Hubs. Customer Service Hubs are located in HCSC’s six (6) state Headquarters (Illinois, Montana, New Mexico, Oklahoma, Tennessee and Texas) and in the following locations: Morgan Park, Pilsen, Springfield and Houston.## HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.# # **Base Pay Range**$17.75 - $28.39