Member Contact Center Representative II

Paycom - ATS; DuPont (WA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

401k with match up to 6%

Paid holidays and PTO

Medical, Vision and Dental benefits

Life insurance and disability

Job summary

Americas Credit Union in DuPont, WA is seeking a Member Contact Center Representative II to provide exceptional member service by handling account inquiries, transfers, and loan discussions over the phone.

You will play a key role in guiding members through online services and processing essential financial transactions.

Qualifications

• High school diploma or equivalent required.
• 6 months to 1 year of related customer service experience.
• Pleasant and professional phone manner.
• Ability to handle a high volume of calls on extended phone time.
• Must be computer literate with effective written and oral communication.
• Familiar with 10-Key and minimum 35 WPM typing.
• Excellent interpersonal and member service skills.
• Ability to communicate effectively with members and team.

Responsibilities

• Assist members with account inquiries, transfers, and stop payments.
• Provide history and statement copies.
• Process wire transfers.
• Assist members with Online Services.
• Conduct loan interviews via phone.
• Review loan applications and explain policies/rates.
• Assist in vehicle title clearances and loan documents.
• Open share, draft, club, and IRA accounts.
• Redeem/renew/rollover CDs.
• Issue or block Debit/Credit cards.
• Assist with fraud/non-fraud disputes.
• Maintain effective oral and written communication.
• Expand member relationships through cross selling.
• Be an active member of the team.

Skills

Customer service

Phone etiquette

Communication skills

Typing 35 WPM

10-Key data entry

Education

High school diploma or GED

Job description

Job Details

Job Location: Americas Credit Union - DuPont, WA 98327,
Position Type: Full Time,
Salary Range: $23.17 - $29.86 Hourly,
Job Shift: Day,
Job Category: Banking

ACU is looking for someone with a passion for helping others. If that's you apply today to join our team as a Member Contact Center Representative II, where your friendly voice, sharp communication skills, and customer service experience will make a real difference every day!

What You Will Do

• Assist member with account inquiries, transfer of funds, and stop payments
• Provide history and statement/check copies
• Process wire transfers
• Ability to assist members with Online Services
• Conduct loan interviews with members via phone
• Review loan applications and advise members of loan policies and current rates
• Assist in the process of clear vehicle titles and paid loan documents
• Open share, share draft, club accounts, and IRA accounts
• Redeem, renew and rollover Certificates of Deposit
• Issue, reissue, or block Visa debit/credit cards
• Assist members with fraud/non-fraud disputes
• Maintain effective oral and written communication with credit union employees
• Provide prompt, professional, and courteous service to member
• Use and understand the phone system as instructed
• Actively expand existing member relationships by cross selling products/services
• Actively be a part of an awesome team!

Department Hours

Monday - Friday: 8:00am - 6:00pm, with rotating Saturdays 9:00am-4:00pm

Shift Schedule

Monday-Friday 9:30am-6:00pm

The Pay Range

$23.17- $29.86 per hour

Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $23.17 - $26.84.

What You Will Bring

• High school diploma or equivalent (GED)
• 6 months to 1-year related experience in a customer service position
• Must have pleasant and professional phone manner and service skills
• Ability to handle a high volume of calls and be able to work for extended length of time on the phone
• Must be computer literate and have skills in effective written and oral communication
• Familiar with 10-Key and type at least 35 words per minute
• Must have excellent interpersonal, member service and organizational skills
• Ability to effectively communicate and work with members and other employees

Why You Will Choose Us

By becoming a part of our team, you'll gain access to an environment that nurtures professional growth. Comprehensive training and support will empower you to thrive, while a commitment to your well-being ensures a balanced work-life equation.

Benefits include

• Generous PTO (Paid Time Off)
• 11 Paid holidays
• Paid Bereavement Leave
• Paid Jury Duty leave
• Training and advancement opportunities
• 401k with match up to 6%
• Mortgage discounts
• No interest employee loans for work wear
• Paid volunteering at ACU sponsored events
• Bonus opportunities
• Company paid long term disability and life insurance
• Full Medical, Vision and Dental benefits
• Annual employee event for all staff and their families
• Employee Assistant Program (EAP)
• and more!

Grow With Us

• Teller Essentials – get those basics down!
• Product Fitness – unleash your selling powers!
• MSR Advance Program – master member service!
• Lending Boot Camp – conquer loan applications!
• Manager Training – further develop and master your skills!

If you're seeking a significant career progression within the financial sector, the role of MCC awaits your expertise. Join us to embark on an enriching journey of growth, accomplishment, and exceptional member service.

Equal Opportunity Statement

ACU is an Equal Opportunity and Affimative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.