Member Consultant - Arvada 52nd Ave

Meritrust Credit Union; Arvada, Northern (CO, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Meritrust Credit Union seeks a Member Consultant to deliver an exceptional in-branch experience by building meaningful connections with members and understanding their unique financial needs. This role processes transactions accurately, educates members on credit union products, fulfills service requests, and seamlessly transitions complex matters to specialists.

You'll promote self-service options and identify opportunities to simplify members' financial lives, referring them to solutions that

Qualifications

• 2+ years of experience in a retail or customer service environment.
• Experience in financial services or credit union industry preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Establish new member relationships and open consumer and deposit accounts based on needs.
• Advise members on relevant products and services and resolve issues.
• Process transactions accurately and efficiently; refer complex cases to specialists.
• Promote self-service banking options and facilitate member referrals when appropriate.

Skills

Communication Skills

Time Management Skills

Sales Skills

Problem Solving

Customer Service Skills

Education

High School diploma

Job description

Education LevelHigh School## DescriptionThe Member Consultant delivers an exceptional in-branch experience by building meaningful connections with members and understanding their unique financial needs. This role is responsible for processing transactions accurately, introducing and educating members on credit union products and services, fulfilling service requests, and seamlessly transitioning members to specialized representatives when appropriate. The Member Consultant plays a key role in identifying opportunities to simplify members' financial lives and referring them to solutions that support their goals.**ESSENTIAL FUNCTIONS*** Establish new member relationships and open appropriate consumer and deposit accounts based on financial needs.* Retain and build existing member relationships using a consultative approach. Advise members of relevant products and services.* Provide account servicing and maintenance and assist with problem resolution for members in accordance with established procedures and regulations. For more complex transactions, transition the member to remote service.* Process transactions efficiently and accurately while using transaction detail to ascertain additional needs. Transaction processing time is used to determine if member needs are being met.* Instruct members as appropriate on products and services to ensure maximum benefit, use, and comfort.* Ensure required documentation is completed thoroughly and accurately. If a deficiency is identified later, follow up quickly with the member to resolve it.* Promote the benefits of self-service banking (e.g., e-ATMs, online banking, mobile banking) to members.* Assist members with obtaining consumer loan products by accepting loan applications and partnering with the direct lending team to facilitate member funding.* Identify qualified referrals and transition members to the appropriate referral partner (e.g., investments, mortgage, small business).* Stay abreast of all current and developing products and services offered to members and, when possible, utilize all credit union services to assist members effectively.* Complete the defined onboarding process to ensure an enhanced member experience.* Continually survey the branch to ensure zones are functioning and adequately supplied.* Perform branch-specific duties including, but not limited to, balancing the vault, managing recyclers and coin machines, processing night deposits, ordering and preparing currency, completing audit duties, and assisting with opening and closing the branch as scheduled.* Actively embrace the universal associate concept by supporting fellow employees, adapting promptly to modifications, promoting a positive team environment in the branch, and working with branch associates to meet goals.* Other duties as assigned.**Education/Certification****Required Knowledge****Experience Required*** 2+ years of experience in a retail or customer service environment.* Previous experience in the financial services or credit union industry is highly preferred.**HARD/TECHNICAL SKills****/Abilities****Communication Skills:** Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively. **Time Management Skills:** Ability to manage multiple tasks and projects concurrently, prioritizing work to meet deadlines. **Sales Skills**: Ability to identify members' needs and recommend appropriate financial products and services that align with those needs. Demonstrates confidence in presenting solutions, explaining benefits clearly, and guiding members through the decision-making process. **Problem Solving:** Ability to quickly assess member issues or operational challenges, identify root causes, and implement effective solutions while maintaining compliance with banking regulations. Demonstrate resourcefulness in resolving complex situations, balancing member satisfaction with organizational policies, and escalating issues appropriately when needed. **Customer Service Skills:** Ability to deliver exceptional service by actively listening to member needs, providing accurate information, and resolving issues promptly and professionally. Demonstrates empathy, patience, and a positive attitude while ensuring compliance with banking policies. Skilled in creating a welcoming environment that builds trust and strengthens long-term customer relationships.