Member Concierge & Guest Services

Reynolds Lake Oconee; Greensboro (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Job summary

Reynolds Lake Oconee is seeking a courteous front desk reservations associate to answer questions and make reservations for amenities and activities, delivering exemplary service from check-in to check-out.

Responsibilities include handling calls, documenting requests, coordinating with departments, and auditing reservations. Requires 2 years of office-related and customer service experience; hospitality knowledge preferred; weekend/holiday availability required.

Qualifications

• 2 years office-related and customer service experience.
• Knowledge of the hospitality industry preferred.
• Must be organized, detail-oriented, and able to multitask across several software applications.
• Pleasant speaking voice and diplomacy when dealing with callers and guests.
• Ability to handle multiple calls with a calm demeanor.
• Weekend and holiday availability; flexible scheduling due to 365 days of operation.
• Ability to lift up to 50 lbs.
• Sitting at desk (70%) and standing/greeting (30%).
• 401(k) with company match.

Responsibilities

• Answer and document reservations and inquiries professionally.
• Provide directions and information to internal/external customers.
• Review activities/events and maintain knowledge of property offerings.
• Make and confirm reservations (tee times, dining, lodging, etc.).
• Greet guests and manage check-in/check-out processes.
• Coordinate with housekeeping/maintenance for guest requests.
• Complete daily reservation audit reports.

Skills

Service Oriented

Problem Solving

MS Word

MS Excel

Multitasking

Interpersonal Skills

Team Player

Flexibility

Self-Starter

Job description

Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out.

DUTIES & RESPONSIBILITIES:

• Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers.
• Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller’s request.
• Review and familiarize yourself with all activities/events taking place on property and in the local community.
• Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events.
• Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage.
• Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries.
• Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms.
• Check Departmental & Personal email and return messages promptly.
• Communicate with entire team pertinent information provided directly to you.
• Audit reservation systems to ensure correct bookings for members and guests.
• Monitor all event waitlists for the opportunity to accommodate.
• Notify Management if anything seems amiss with system set-ups for tee times and reservations.
• Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building.
• Process arrivals and offer beverage to guests while they wait.
• Complete daily checklists per scheduled shift.
• Contact housekeeping and/or maintenance staff with guest related requests and concerns.
• Log any maintenance concerns and provide service recovery to guests.
• Process departures, ensuring that all billing amounts and information are correct.
• Complete daily reservation Audit Report for Accounting.
• Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day.
• Ensure interior office isclosed and locked securely upon end of each day.
• Perform other duties as directed by Management.

QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION:

• 2 years office-related & customer service experience.
• Knowledge of the hospitality industry is preferred.
• Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.
• Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests.
• Ability to handle multiple calls while maintaining a calm demeanor.
• Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation.
• Ability to lift up to 50lbs.
• Job requires sitting at desk (70%) and standing & greeting (30%).
• 401(k) with company match

Qualifications

Skills

Required

Service Oriented

Advanced

Problem Solving

Advanced

MS Word

Advanced

MS Excel

Advanced

Multitasking

Advanced

Advanced

Interpersonal Skills

Advanced

Behaviors

Required

Functional Expert

Functional Expert

:

Considered a thought leader on a subject

Team Player

Team Player

Motivations

Required

Flexibility

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter

Inspired to perform without outside help

Experience

Required

2 years office-related & customer service experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.