Member Assist Cart Attendant

Sam's West, Inc.; Roseville (MI); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Stock purchase plan

Life insurance

Paid time off

Job summary

Sam’s West, Inc. in Roseville, MI is seeking a dedicated cart attendant to help keep the parking lot and store area clean and welcoming. You will assist members with purchases, load items into vehicles, and ensure carts are ready for use in a fast-paced environment.

You’ll stand for long periods, stay on the move, and deliver exceptional service, maintaining a positive attitude and safety standards while supporting a great member experience.

Responsibilities

• Notify customers when pickup times are delayed, inform them if products are unavailable, offer alternatives, and ensure items are packaged for pickup; resolve member issues and promote products and services.
• Maintain safety of the facility with safety sweeps, handle merchandise following procedures, and report unsafe situations to management.
• Assist members with purchasing decisions, process purchases at the register, and help locate and organize merchandise while maintaining cart and parking lot availability.
• Adhere to company policies and ethics, apply the Open Door Policy, and integrate these practices into daily work.
• Complete tasks by coordinating with managers and coworkers, meeting deadlines, communicating progress, and adapting to feedback.

Job description

Position Summary

We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression. In the member assist – cart attendant role, you are responsible for ensuring members see a well-kept parking lot which includes helping members with their purchases, and ensure there are carts ready and available. You will also assist our members helping them load their vehicles and support creating a great member experience. This means you are constantly on your feet and on the go. Rain or shine, sleet or snow, our members count on you. You will sweep us off our feet if: You thrive in fast-paced environments. You’re a multi-tasker at heart. You keep member satisfaction as your top priority. You can stand for long periods of time while assisting members quickly and accurately. You’re a problem solver who tackles obstacles head‑on to ensure each task is completed with excellence. You will make an impact by: Maintaining a positive attitude by smiling, greeting and thanking members. Providing exceptional customer service to members across the club as needed, answering any questions they may have. Maintaining a clean, neat, and member-ready area. The member assistant – cart attendant is a great way to start a fulfilling career at Sam’s Club. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process.

What you'll do

• Ensures club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
• Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
• Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Benefits

• -Health benefits include medical, vision and dental coverage
• -Financial benefits include 401(k), stock purchase and company-paid life insurance
• -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• -Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• -Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Hourly Wage

The hourly wage range for this position is $16.00 to $24.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service Primary Location

31720 GRATIOT AVE, ROSEVILLE, MI 48066-4554, United States of America

About Walmart

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. About Walmart: Fifty years ago, Sam Walton started a single mom‑and‑pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. You’ll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you’re proud of.