Member Assist

Sam's West, Inc.; Chino (CA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

Sam's Club in Chino, CA is seeking a member assistant – cart attendant to help keep parking lot safe and organized. You will assist members with loading purchases, ensure carts are ready, and help load items into vehicles while delivering a positive first and last impression.

This role requires standing for long periods in a fast-paced setting, delivering friendly customer service across the club, and keeping a neat, member-ready area while following store policies and safety guidelines.

Qualifications

• Customer service is a key focus in assisting members across the club.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Ability to solve problems and address obstacles to complete tasks with excellence.

Responsibilities

• Maintain safety of the facility by following policies and reporting unsafe situations.
• Provide member service by greeting and assisting members and maintaining cart availability.
• Carry out tasks with clear communication and collaboration with store leadership and teammates.

Skills

Customer service

Multitasking

Problem solving

Job description

Position Summary

We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression. In the member assist – cart attendant role, you are responsible for ensuring members see a well-kept parking lot which includes helping members with their purchases, and ensure there are carts ready and available. You will also assist our members helping them load their vehicles and support creating a great member experience. This means you are constantly on your feet and on the go. Rain or shine, sleet or snow, our members count on you.

You will sweep us off our feet if:

• You thrive in fast-paced environments
• You’re a multi-tasker at heart
• You keep member satisfaction as your top priority
• You can stand for long periods of time while assisting members quickly and accurately
• You’re a problem solver who tackles obstacles head-on to ensure each task is completed with excellence

You will make an impact by:

• Maintaining a positive attitude by smiling, greeting and thanking members
• Providing exceptional customer service to members across the club as needed, answering any questions they may have
• Maintaining a clean, neat, and member-ready area

The member assistant – cart attendant is a great way to start a fulfilling career at Sam’s Club.

What you’ll do

Maintains safety of facility according to company policies and procedures by conducting safety sweeps following procedures for handling merchandise and correcting and reporting unsafe situations to facility management.

Provides member service by acknowledging the member and identifying member needs, assisting members resolving member issues and concerns, promoting the companys products and services, organizing and maintaining availability of cartsflatbeds, assisting members with transporting items and utilizing cart retrieval equipment according to company policies and procedures and maintaining parking lot cleanliness.

Completes work assignments and priorities by using policies data and resources, collaborating with managers coworkers customers and other business partners, identifying priorities deadlines and expectations carrying out tasks communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback.

Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.

Technology: Proactively identifies members who need help actively engages them and assists them.

Properly maintains equipment and ensures products are organized and stocked in correct ways and promptly fixes any problems.

Respect the Individual: Embraces differences in people cultures ideas and experiences and creates a workplace where associates feel seen supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Respect the Individual: Works as a team, builds strong and trusting relationships, communicates with impact energy and positivity to motivate and influence.

Respect the Individual: Strengthens the team by helping develop and mentoring others and recognizes others contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us.

Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent.

Serve our Customers and Members: Delivers results while putting the customer first, Makes decisions based reliable information, balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders, Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience.

Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills and supports others through change.

Minimum Qualifications

Preferred Qualifications

Benefits

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Salary

The hourly wage range for this position is $18.00 to $26.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Customer Service Primary Location

3951 GRAND AVE, CHINO, CA 91710-5429, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.