Member Advocate III

Marine Credit Union; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Marine Credit Union is seeking a Member Advocate III to help members reach their financial goals. You will greet members, educate them on MCU products, and provide teller and account services, including openings and maintenance.

You will assess loan needs, evaluate credit, and guide members through lending—from application to funding—while mentoring branch staff and promoting digital banking. Strong communication and problem-solving are essential.

Qualifications

• Bachelor-level wording not provided; candidate should have strong problem solving, product knowledge, lending and sales capabilities.
• Knowledge of MCU products and services is required.
• At least 1 year of sales experience; lending experience preferred.
• Proficient with Microsoft Office and computer systems.
• Excellent written and verbal communication skills.
• Cash handling experience required.
• Ability to learn and adhere to all policies/procedures.
• Customer-focused; excels at creating great experiences and relationships.
• Bilingual abilities are a plus.

Responsibilities

• Greet members and own the overall experience from entry to exit.
• Build relationships by learning financial goals and recommending MCU products.
• Provide one-touch resolution to member inquiries or direct to appropriate staff.
• Act as a technology liaison for digital wallet, mobile, and online banking.
• Advise on specialty accounts (decedent, business, IRAs, trusts, estates, power of attorney, rep payee, custodial, guardianship).
• Evaluate creditworthiness, loan structure, pricing, and terms; recommend approvals/denials.
• Make outbound calls to educate members or support campaigns.
• Collaborate with the branch team and promote teamwork.
• Mentor and train branch staff on areas of expertise.
• Deliver excellent written and verbal communication with members.
• Follow all policies, procedures, and regulatory compliance.
• Time split: 25% teller; 75% helping members advance financially.

Skills

Problem solving

Product knowledge

Sales experience

Lending experience

Microsoft Office

Communication skills

Cash handling

Policy adherence

Relationship building

Bilingual

Education

HS diploma

Business/Finance degree

IRA Fundamentals

Trust & Trust Accounts

Estate accounts

Lender training

Job description

Position Summary

A Member Advocate III is essential in helping MCU deliver on our mission within our community! Serve as a resource and educator for our members and an ambassador of the credit union. Find opportunities to build relationships with members and help them reach their financial goals. Perform a variety of services for our members, including teller transactions and administrative functions, account opening including specialty accounts, account maintenance, and identifying and matching member needs to our products and services. Serves as a consumer loan expert, working with members from start to finish on their lending needs. Helps to mentor and train branch personnel on areas of expertise.

Description

Position Summary

A Member Advocate III is essential in helping MCU deliver on our mission within our community! Serve as a resource and educator for our members and an ambassador of the credit union. Find opportunities to build relationships with members and help them reach their financial goals. Perform a variety of services for our members, including teller transactions and administrative functions, account opening including specialty accounts, account maintenance, and identifying and matching member needs to our products and services. Serves as a consumer loan expert, working with members from start to finish on their lending needs. Helps to mentor and train branch personnel on areas of expertise.

Major Duties And Responsibilities

• Greet and make members feel welcome, own the full experience from entry to exit.
• Build relationships with members by proactively learning about their financial goals and suggesting products and services that will get them there.
• Provide one-touch resolution on member inquiries wherever possible and/or direct them to the appropriate person for the specific information or assistance.
• Acts as a technology liaison resolving members questions, concerns and education with digital wallet, mobile, and online banking.
• Directs, guides, and advises members regarding specialty accounts including decedent accounts, business accounts, IRAs, trust accounts, estate accounts, power of attorney, rep payee accounts, custodial accounts, and guardianship accounts.
• Evaluate credit worthiness, loan structure, pricing, terms as well as recommend loan approval or denial.
• Make outbound calls to educate members or for specific campaigns.
• Works as a member of the greater branch team and fosters the spirit of teamwork and collaboration.
• Acts as a mentor and trainer to branch staff.
• Provides excellent written and verbal communication with our members.
• Follows all applicable policies, procedures, and regulatory compliance.
• You can expect your time to be split as 25% on the teller line and 75% dedicated to helping advance our members along their financial journey.

Knowledge, Skills. And Abilities

• Ability to solve problems.
• Knowledge of all products and services offer by the credit union.
• 1+ years of sales experience required. Lending experience preferred.
• Efficient computer skills including the Microsoft suite.
• Excellent written and verbal communication
• Cash handling skills
• Ability to learn and adhere to all policy and procedures.
• Expert in creating amazing experiences and building relationships.
• Bilingual Preferred.

Education

• High school diploma or equivalent.
• College degree in business administration, marketing, sales or finance desired.
• CUNA IRA Fundamentals and Advanced e-school
• CUNA Working with Trust & Trust Accounts webinar.
• CUNA Working with Estates and Managing Deceased Members webinar.
• Completion of the MCU Lender Training Program

Physical Requirements (with Or Without Accommodation)

• Long periods of sitting will occur regularly.
• Occasional lifting and/or moving 15 lbs or less.
• Occasional bending, stooping, or crouching may be required.