Member Advocate

American Health Communities; New Orleans (LA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

American Health Plans in New Orleans, LA seeks a customer-service focused leader to support local service areas as a Member Advocate. After enrollment, coordinate with the Insurance Producer to ensure seamless transitions and provide ongoing plan updates to members and their families.

Develop and maintain relationships with regional providers, meet monthly with members, and ensure CMS compliance while supporting front-line collaboration with facilities and care teams.

Qualifications

• Experience in healthcare delivery with elderly patients preferred.
• Ability to work independently and within a team.
• Knowledge of CMS regulations and Medicare Advantage plans.

Responsibilities

• Coordinate with Insurance Producer after enrollment to ensure seamless transitions.
• Follow up with members to answer questions and provide plan updates.
• Serve as front-line support with members, facilities and care team.
• Develop and maintain relationships with regional network providers/facilities.
• Meet with members or families at least monthly.
• Report on member status, facility calendars and issue tracking.
• Ensure all interactions comply with CMS regulations.
• Travel to facilities within the assigned region.

Skills

Interpersonal skills

Customer service

Written and verbal communication

Teamwork

Attention to detail

Travel readiness

Education

Associates or better

Tools

Microsoft Office Suite

Job description

American Health Plans
New Orleans, LA, USA

Description

American Health Advantage needs a customer-service focused leader to support local service areas.

Responsibilities

After member is enrolled, coordinate with Insurance Producer to ensure seamless transition between enrollment/customer service success is achieved.

Once member is enrolled, follow up member to ensure that any questions are answered, act as a point of contact if the member or their family needs assistance with the plan, or provide them with periodic updates about the plan;

Act as front-line support as needed with the member, partner facility and integrated care team to ensure the needs of the Member and Plan are met;

Develop and maintain relationships with key network providers/facilities within assigned region; support continued regional network development activities necessary to meet network adequacy requirements;

Meet with the member and/or their family at least monthly;

Follow up on any items that the members are dissatisfied with and report to plan accordingly;

Develop and maintain reporting to include but not limited to managing member status, daily/weekly/monthly facility calendar, issues tracking/management;

Ensure that ALL interactions with the member are compliant with CMS regulations;

The Member Advocate will be responsible for a group of nursing facilities; the Member Advocate is responsible for ensuring that the above services are carried out for each of the members in your assigned group of facilities;

Other responsibilities as assigned.

Qualifications/ Requirements

Experience successfully working in a healthcare delivery setting with elderly patients as either a clinician, social worker or caregiver. Nursing home experience is preferred.

Exceptional interpersonal skills with demonstrated ability to work independently as well as with a team; must be a good listener to understand feedback raised by the family;

Ability to work well with staff at each of the nursing homes in the assigned region to include nursing staff, doctors and administration staff;

Ability to deliver outstanding customer service with a proven track record;

Compliant, at all times, with CMS regulations regarding Medicare Advantage Plans

Exceptional organizational skills

Strong written and verbal communication and clear-thinking skills with the ability to synthesize complex issues into simple messages

Willingness and ability to travel to facilities within your assigned region; have dependable transportation, a current driver’s license, a clean driving record, and proof of insurance;

Strong proficiency in computer skills in Microsoft Office Suite products;

Have suitable home work spaceallowing for productive office environment.

Insurance or Insurance Customer Service License is preferred; however, not required.

Preferred

Associates or better.

Required

Driver License

Equal Opportunity Employer
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