Member Advisor I

Interra-Credit-Union; Auburn (IN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Paid holidays and generous PTO

Job summary

Interra Credit Union in Auburn, Indiana is seeking a Member Advisor I to support daily branch operations, assist with opening deposit accounts, and deliver exceptional customer service. You will back up cash handling, cross-sell products, and participate in community outreach while upholding internal controls.

The role reports to the Manager Retail Branch and involves routine branch supervision duties as needed, with opportunities for professional growth and a friendly team environment.

Qualifications

• Experience in banking or retail customer service.
• Ability to cross-sell products and services.
• Knowledge of deposit accounts and basic banking operations.

Responsibilities

• Back up opening new accounts (checking, savings, CDs, IRAs).
• Cross-sell bank products and services.
• Assist with cash handling, balancing, and teller support.
• Supervise branch operations and staff as needed.
• Provide customer service and address inquiries.

Skills

Customer service

Cross-selling

Account opening

Cash handling

Team coordination

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on October 27, 2026

Locations

Showing 1 location

Auburn, IN 46706, USA

• On-site
• Retail
• Full-Time
• Requisition #: MEMBE001912

Description

Job Title: Member Advisor I

Reports To: Manager Retail Branch

Basic Functions: Assist in managing the daily operations of branch and account representative personnel. Assist with opening and file maintenance of all types of deposit accounts and services. Maintains and encourages an attitude of superior customer service.

Duties and Responsibilities

• Back up contact for opening New Accounts (Checking, Savings, CD’s, IRA’s, Safe Deposit Boxes and Night Deposit Agreements)
• Responsible for performing file maintenance of all types of deposit accounts and services as needed.
• Responsible for cross selling the bank’s products and services.
• Back‑up and assist Account Representatives on daily cash totals for main office and branches with data center.
• Back‑up Vault attendant.
• Oversee branch capture process on a daily basis.
• Balance ATM as needed.
• Preparation of hourly personnel work schedules on a monthly basis.
• Provide feedback to Manager of Retail Operations for performance reviews of subordinates.
• Participate in department and bank wide staff meetings.
• May be called upon to make officer calls and participate in community organizations.
• Must be knowledgeable of all internal controls.
• Perform monthly security alarm checks.
• Perform monthly audit of vault cash and quarterly audit of teller and ATM cash as needed.
• Responsible for opening and closing branch as needed.
• Responsible for training and developing branch personnel.
• First point of contact for teller questions/issues.
• Prepare and facilitate monthly branch meetings with help from Manger of Retail Operations.
• Assist on teller line as needed.

Organizationally

• Participate in department and bank wide staff meetings.
• May be called upon to make officer calls and participate in civic/community organizations.
• Participate in bank committee assignments as directed.
• Must be knowledge of all internal controls.
• Participate in departmental and bank wide staff and/or training meetings.
• All other duties as assigned by Management.

Description of Physical Demands and Work Environment

The work environment for this job is typical of an indoor office environment. The noise level is usually moderate. Sitting, standing, speaking, listening, writing, typing, and exerting up to 50 lbs. of force may be necessary to fulfill the essential functions of this job.

Equal Employment Opportunity and Aff…

Interra is an equal opportunity and affirmative action employer committed to creating a diverse workforce.

Qualified applicants will receive consideration without regard to their race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran among other factors.

Accessibility Accommodation

Interra Credit Union invites all qualified and interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please contact [e-mail] and one of our Human Resources Consultants will contact you within 48 hours.

Why JoinIN

• - Culture: We believe that a positive work environment is key to success. Staying engaged, informed, and keeping it fun, is how we achieve this.
• - Professional Growth: Our Learning and Development Team not only provide day 1 training but continuous improvement and career development for all levels.
• - Competitive Salary: Attractive compensation package with performance-based incentives and bonuses.
• - Benefits: Comprehensive health insurance, 401(k) matching, tuition reimbursement, company holidays, and generous PTO.
• - Community Involvement: Being an active member in communities that we are a part of is important to us. We live here, work here and stay involved here!
• - Visit our Opportunities page for more information.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.