Member Advisor

Priority Dispatch Corp.; Indiana, Northern (PA, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Hoosier Hills Credit Union in Mitchell, IN is seeking a Member Advisor to deliver outstanding service, handle transactions, and span a wide range of financial needs. You will build relationships, provide personalized guidance, and connect members with appropriate products and services.

The role emphasizes sales-driven service, accuracy, and a commitment to community impact within a credit union environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in retail or customer service in financial industry with cash handling.
• Strong knowledge of retail and Credit Union products and services.
• Loan knowledge preferred.
• Excellent verbal and written communication.
• Professional and positive attitude with analytical judgment.

Responsibilities

• Deliver teller functions and loan processing with precision.
• Provide budget counseling and financial guidance to members.
• Ensure daily operations comply with regulations.
• Build trusted member relationships and resolve issues end-to-end.
• Grow member value through referrals and cross-selling opportunities.

Skills

Customer service

Sales skills

Communication

Cash handling

Financial products knowledge

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Mitchell Service Center - Mitchell, IN 47446

Salary Range: $22.08 - $29.43 Hourly

Travel Percentage: Up to 25%

Join Our Award-Winning Team as a Member Advisor at our Mitchell Service Center!

Hoosier Hills Credit Union has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the fourth consecutive year!

Do you have a strong grasp of retail and Credit Union products and services, along with a proven track record of sales and service excellence? Are you ready to be the key player in delivering outstanding member service? Are you skilled at providing personalized advice and connecting members with the right products and services?

If you're ready to make a meaningful impact in our members' lives and our community, we'd love to meet you!

What We offer:

• Competitive Salary: $22.08 - $29.43, commensurate with experience.
• Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off and much more.
• A Rewarding Career: Be part of a team that's dedicated to making a difference in the lives of our members and the community.

Opportunity Overview:

As a Member Advisor (MA) at Hoosier Hills Credit Union (HHCU), you'll be the cornerstone of our commitment to delivering exceptional member service. Your role is pivotal in establishing and nurturing relationships with members, ensuring they receive personalized advice, and connecting them with products and services tailored to their financial goals. You will handle transactions, provide account services, and offer guidance on a range of financial needs while striving to exceed member expectations.

What You'll Do:

• Deliver Exceptional Service: Conduct transactions, from teller functions to loan processing, with precision and efficiency.
• Provide Financial Guidance: Offer insightful budget counseling and financial advice tailored to individual member needs.
• Ensure Compliance: Follow procedures for daily operations and stay updated with regulatory requirements.
• Build Trusted Relationships: Act as a reliable resource, resolving issues from start to finish with professionalism and care.
• Achieve Sales Goals: Proactively engage in referral and cross-selling opportunities to meet and exceed sales and service targets.
• Exceed Expectations: Deliver service aligned with HHCU's Service Promises, prioritizing member interests.
• Foster Positive Interactions: Build rapport with friendly and informative communication to understand and meet member needs.
• Enhance Member Satisfaction: Resolve discrepancies. Proactively address requests and ensure exceptional service, boosting overall member satisfaction.
• Collaborate and Contribute: Communicate effectively with your team, share important updates, and support branch events and community outreach.
• Maximize Member Value: Utilize your knowledge of HHCU products to create meaningful value for members and align with our organizational goals.
• Grow and Learn: Engage in continuous learning and self-improvement to drive personal and team development.

We're Looking For:

• Educational Background: High school diploma or equivalent required.
• Relevant Experience: 1-2 years in a retail or customer service role in the financial industry with cash handling and clerical experience.
• Expert Knowledge: Strong grasp of retail and Credit Union products and services, with a proven track record in sales and service excellence.
• Lending Knowledge: Loan training and an understanding of lending principles are preferred.
• Top-Notch Communication Skills: Outstanding verbal and written communication that makes every interaction impactful.
• Professional and Positive Attitude: A professional demeanor, and a can-do attitude that shines through.
• Analytical and Judicious: Ability to analyze data and make informed decisions in various situations.
• Relationship Builder: Skill in maintaining positive relationships with management, peers, and vendors.

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.