Member Account Representative - HO (40 hours)

Royal Credit Union; Hugo (MN); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

5% 401k employer match

Paid family and sick leave

Job summary

Royal Credit Union is hiring a Member Account Representative to connect with Members, uncover needs, and deliver personalized financial solutions in a fast-paced onsite environment. You will build lasting relationships and promote Royal's suite of financial products and digital services, while upholding core values and delivering exceptional service.

You will undergo comprehensive training and start with a full-time schedule at the Hugo, MN branch, earning hourly compensation and enjoying

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience.
• Bondable upon hire.
• Strong communication skills with ability to explain financial products.
• Identify opportunities to recommend financial solutions aligned with member goals.
• Process complex financial transactions and maintain accurate records.
• Work well in a fast-paced environment and meet performance goals.
• Navigate digital banking tools and social media platforms.

Responsibilities

• Provide exceptional service to members by building rapport and engaging with them.
• Establish and maintain member relationships and accounts.
• Promote and sell Royal's financial products and digital services.
• Support Net Promoter Score initiatives with excellent service.
• Learn and become knowledgeable about Royal's products and services.

Skills

Customer service

Communication skills

Sales experience

Financial product knowledge

Education

High School Diploma or equivalent

Tools

Digital banking tools

Job description

Do you enjoy building meaningful relationships and helping people feel confident about their financial decisions? Become a Member Account Representative at Royal Credit Union! In this role, you’ll connect with Members, uncover their financial needs, and deliver personalized solutions that make a real difference—one conversation at a time.

Why Royal?

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

What You’ll Do:

The Member Account Representative provides exceptional service to members by building rapport and engaging with them – confidently begin conversations, anticipate questions, actively share information in a way members understand, and handle objections. Establish and maintain Member relationships, including business and consumer depository accounts and other related products and/or services. Meet Member needs by actively promoting and selling Royal's suite of financial products & digital services, including navigating digital usage. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal's Core Values, creating loyal Members. Take initiative to learn and become knowledgeable in all of Royals' products and services.

What’s It Like Being a Member Account Representative at Royal Credit Union? Watch Here!

Our Commitment To You:

• Compensation: $23.00 - $25.50 per hour (candidates with significant related experience may be higher)
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

What’s Needed For This Position:

• High School Diploma or equivalent
• Previous customer service experience
• Must be bondable upon hire
• Strong interviewing, listening, and verbal/written communication skills with the ability to clearly explain financial products, anticipate Member needs, handle objections, and build trust-based relationships.
• Ability to identify opportunities to recommend appropriate financial solutions, evaluate Member needs using analytical and critical-thinking skills, and confidently propose products and services that align with financial goals.
• Demonstrated ability to process complex financial transactions, maintain accurate records, complete high-quality data entry, and ensure compliance with policies, procedures, and regulatory requirements.
• Ability to work productively in a fast-paced, interruption-heavy environment, manage competing priorities effectively, embrace change, and consistently meet performance goals.
• Proven ability to work collaboratively within a team environment, navigate digital banking tools and social media platforms, educate Members on technology usage, and support continuous improvement initiatives.

We’d Love To See:

• Prior experience in sales
• Previous experience working in a financial institution

  Work Schedule:

  • Full-Time, working approximately 40hours per week.
  • The hours will vary between 7:45 am - 5:45pm Monday through Friday, and every other Saturday from 8:45am – 12:15pm.
  • Must be able to work fully onsite at the Hugo Royal Credit Union branch location.

  Training:

  • Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out-of-town learners may be eligible for reimbursement of travel and lodging expenses, subject to Royal's travel and expense reimbursement guidelines.
    • Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.
  • After Foundation training is completed, Member Account Representatives will participate in an additional 9 days of training split between Learning Center and Tactical Branch locations prior to serving Members independently at your ‘Home’ Branch.
    • Learning Center: Held at one of three locations (Eau Claire, White Bear Lake, or Somerset), this classroom style training is conducted via Zoom by a live facilitator and covers the fundamental aspects of your role. You will be supported by an in-person content matter expert alongside you to assist your learning. Training will run from 9:00am – 4:30pm on these days.
    • Tactical Branch: This hands‑on training experience will provide you the opportunity to work 1:1 with a dedicated OJT (on the job trainer) for six days to practice the things you learned at the Learning Center in a live branch environment prior to getting in front of Members.