Meetings & Events Manager, Registration

American Heart Association, Inc.; Dallas (TX); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan with employer match

PTO 16 days + 12 holidays

Tuition assistance

Job summary

The American Heart Association is seeking a Meetings & Events Manager, Registration to lead end-to-end registration for multiple conferences in our Dallas, TX office with home-based options. You will partner with vendors, internal teams, and finance to ensure accurate registration, pricing, and data integrity.

Responsibilities include onsite management, reporting, and process improvement, while delivering excellent customer service and coordinating payments, refunds, and attendee communications.

Qualifications

• Bachelor’s degree or equivalent experience in event management, hospitality, business administration, or a related field.
• Experience managing conference or event registration for multiple concurrent events.
• Proficiency with event registration platforms such as Maritz or similar systems.
• Strong organizational, analytical, and problem-solving abilities; ability to handle multiple priorities and deadlines.

Responsibilities

• Plan, execute, and oversee end-to-end registration for the International Stroke Conference and 2 specialty conferences.
• Configure registration sites with pricing, categories, and policies; test and maintain online registration.
• Manage registration vendor service levels and escalate issues with stakeholders and call center.
• Coordinate with planning, marketing, and communications teams for timelines and attendee communications.
• Process payments, refunds, discounts, and revenue reconciliation per policies.
• Develop and deliver registration reports and post-event analytics.
• Plan onsite registration operations: staffing, training, workflows, badge production, attendee materials.
• Document processes and best practices for continuous improvement.

Skills

Organizational skills

Analytical skills

Problem-solving

Customer service

Written communication

Verbal communication

Education

Bachelor’s degree or equivalent

Tools

Maritz

Job description

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for an Meetings & Events Manager, Registrationin our National Center office located in Dallas, TX. (Home-based work is available)

The Registration Manager is responsible for planning, executing, and overseeing all registration activities for multiple American Heart Association specialty conferences. This role ensures a seamless and accurate registration experience for attendees, speakers, exhibitors, and stakeholders while maintaining data integrity, financial accuracy, and compliance with American Heart Association policies. The Registration Manager partners closely with internal teams, vendors, and finance to support successful, mission-driven meetings.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us onLinkedIn,Instagram,Facebook,X, and atheart.jobs.

Responsibilities

• Working closely with the National Sr. Meetings & Events Lead, Registration, manage end-to-end registration operations for the International Stroke Conference and 2 specialty conferences, including pre-event setup, onsite execution, and post-event reconciliation.
• Working with the registration vendor and several internal clients, this position provides all set-up information, including registration fees, ticket fees, all show items, etc., so that Maritz can configure the registration site. This position will review, preview, test, and maintain online registration, ensuring accuracy of registration categories, pricing, policies, and data fields.
• Oversee registration vendor customer service for assigned conferences and manage all escalations. Work with the Association's Customer Call Center to ensure they have all the information needed to respond to customer inquiries.
• Collaborate with conference planning, marketing, and communications teams to support registration timelines, promotions, and attendee communications.
• Coordinate with registration vendor to process payments, refunds, discounts, and revenue reconciliation in accordance with the Association's financial policies.
• Develop and deliver registration reports and analytics, including attendance trends, demographics, and post-event metrics.
• Plan and manage onsite registration operations, including staffing plans, training, workflows, badge production, and attendee materials.
• Identify opportunities to improve efficiency, scalability, and the overall registration experience across specialty conferences. Support continuous improvement by documenting processes, best practices, and lessons learned.

Qualifications

• Bachelor’s degree or equivalent experience in event management, hospitality, business administration, or a related field.
• Minimum of 3 years of experience managing conference or event registration, preferably in a nonprofit, association, or scientific meetings environment.
• Experience managing registration for multiple concurrent events or specialty conferences.
• Proficiency with event registration platforms (e.g., Maritz or similar systems).
• Strong organizational, analytical, and problem-solving skills. Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent customer service, written, and verbal communication skills.

Compensation & Benefits

The expected pay range will be $70,000 to $80,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; based on the type of position
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance – We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills?

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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