Meeting Manager

American Express Global Business Travel; Richmond (VA); On-site; USD 55,000 - 103,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Job summary

American Express Global Business Travel is seeking a detail‑oriented program manager to serve as the primary client liaison for assigned travel programs. You will manage meetings and events from strategy through logistics, ensuring client objectives are met with exceptional service.

The role requires coordination from post‑contract to final billing with cross‑functional teams. The ideal candidate has 2–5 years of meeting planning experience, knowledge of CVENT or Groupize, and strong

Qualifications

• 2–5 years meeting planning experience preferred.
• Pharma, VIP, or C-level meeting planning preferred.
• CMP preferred.
• Ability to communicate effectively with all management levels and clients.
• Ability to travel 5–15%.

Responsibilities

• Function as primary client liaison and lead for assigned programs.
• Manage meetings and events through strategy, delivery of objectives and logistics.
• Coordinate program planning from post contract to final billing and ensure high levels of customer service.
• Lead status meetings and manage VIP/C-level projects as needed.
• Forecast, budget, and audit program billing; reconcile payments and monitor FX impact.

Skills

Client liaison

Meeting planning

Communication

Financial management

Analytical skills

Travel coordination

Education

Four-year degree

Tools

CVENT

Groupize

Excel

Word

Job description

United States

Full time

J-84703

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Function as primary client liaison and lead for assigned programs. Manage meetings and events through the implementation of strategy, delivery of objectives and execution of logistics, while effectively working with clients. Responsible for coordination of program planning from post contract execution to final billing, while providing unparalleled levels of customer service on all travel programs. Works closely with client contact to understand and meet program objectives/outcomes. The scope of this position is dependent upon assigned account/programs. Scope of work will vary from client-to-client and program-to-program. Perform other duties as assigned by leadership.

Midwest location preferred

What You'll Do

PROCESS MANAGEMENT

• Manage program timelines, contracts (hotel, DMC, air, third-party), and workflow from turnover to final billing

• Coordinate site inspections, itineraries, and client debriefs

• Maintain accurate records and drive continuous improvement

• Support complex, high-volume, or international programs

LEADERSHIP & RELATIONSHIP MANAGEMENT

• Maintain proactive client and supplier communication

• Lead status meetings from pre-launch through execution

• Manage VIP/C-level projects as needed

• Build relationships and propose process improvements

FINANCIAL MANAGEMENT

• Forecast, budget, and audit program billing

• Reconcile supplier payments and monitor FX impact

ADDITIONAL RESPONSIBILITIES

• Support special projects; stay current on industry trends

• Manage multiple priorities effectively

What We're Looking For

• 2-5 years meeting planning experience preferred

• Pharma, VIP, C-level type meeting planning preferred

• CMP preferred

• 4 year degree preferred

• Ability to communicate effectively and professionally with all levels of management and clients.

• Neat and professional appearance

• Ability to work accurately and timely - in order to meet deadlines.

• Ability to be flexible and handle change well

• Analytical skills required

• Microsoft Word and Excel experience - Intermediate level

• Experience with meeting industry technology a plus (CVENT and Groupize)

• Advanced oral and written presentation skills required

• Ability to travel by airplane, boat, rail and/or car, 5-15% Travel possible

Please be aware that you must be in role for 1 Year before applying for an internal position.

Location

United States

The US national base salary range for this position is from

$55,300.00 - $102,700.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don't meet every requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!