Meeting Event Housing Specialist

Maritz; Fenton (MO); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a dynamic team lead to manage event housing. In this role, you will collaborate with clients to tailor business rules and ensure seamless hotel operations. Your expertise will guide the management of room blocks and billing details, making a significant impact on client satisfaction. This position offers the opportunity to lead housing projects while utilizing your strong communication and organizational skills. Join a company that values quality service and continuous improvement, and enjoy a comprehensive benefits package that supports your career growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Tuition Reimbursement

Paid Time Off

Qualifications

• Experience in association or corporate housing, customer service, or registration environments.
• Strong interpersonal and communication skills essential for client relationships.

Responsibilities

• Serve as liaison between clients and hotels, managing business rules for events.
• Oversee hotel contracts, suite assignments, and guest extensions.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Data Analysis

Problem-Solving

Organizational Skills

Education

2+ years in housing or customer service

Tools

Microsoft Office

Job description

Excited to grow your career? We're glad you're here!

Acts as a team lead managing all aspects of event housing in collaboration with the Concessions Coordinator, Group Coordinator, and Audit Coordinator. Consults with clients to create business rules and best practices tailored to their groups and builds a website based on these rules. Works with hotels to quality check and manage contracted, reserved, and occupied rooms. Acts as an expert on specific program issues related to inventory and housing billing. Monitors and manages timeline due dates, room block pick-up, attrition, concessions, and billing details.

Primary Responsibilities

1. Client Consultation (40%): Serve as liaison between clients, housing/customer service staff, and hotels. Collaborate with clients to develop business rules and best practices for their events. Analyze past inventory and patterns, providing advice on current and future room blocks. Offer recommendations based on pace reports, bell curve changes, and attrition risks.
2. Operations (40%): Manage hotel contract terms, communicate requirements internally and externally, manage suite assignments, handle requests outside contracted blocks, and coordinate guest extension nights. Establish sub-blocks and oversee inventory to maximize client room blocks and reduce attrition. Collaborate with hotels on inventory requests and addendums. Lead housing projects, ensure source system accuracy, and support on-site operations as needed.
3. Programs and Tools (20%): Participate in team product development, maintain knowledge of housing platforms, software, and best practices. Ensure proficiency with internal systems and tools.

Qualifications

1. Minimum of 2+ years' experience in association or corporate housing, customer service, or registration environments.
2. Strong interpersonal, communication, and customer service skills. Experience in developing and maintaining client relationships.
3. Understanding of hotel contracts and room blocks/concessions is desirable. Previous experience with program/event management is preferred.
4. Ability to lead within a team, take initiative, and demonstrate commitment to quality, client service, problem-solving, and continuous improvement.
5. Excellent organizational, written, and verbal communication skills with strong attention to detail.
6. Ability to manage multiple demands and a heavy workload within deadlines.
7. Proficiency in data analysis, custom report creation, and computer skills, especially Microsoft Office and new technologies.

Disclaimer

This description outlines the general nature and level of work performed. It is not a comprehensive list of all duties, responsibilities, or qualifications.

Maritz offers a comprehensive benefits package for full-time employees, including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more. Part-time employees may qualify for some benefits depending on hours worked. Details are available at www.MaritzBenefits.com.

Applicants must have authorization to work permanently in the U.S. as sponsorship is not provided. No calls or agencies, please.

Maritz is an Equal Opportunity Employer, committed to a workplace free of discrimination or harassment. For assistance accessing or using the application website, contact [e-mail].