MedTech Recall Specialist/Call Center- Remote West Coast/PST

Novasyte LLC (USA7); Carlsbad (CA); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA/MedTech, a global provider of life sciences services, seeks a recall support specialist to contact facilities and notify potentially affected customers. You will upgrade, troubleshoot, and document interactions while maintaining confidentiality.

Responsibilities include outbound calls, following scripts, data entry, and providing feedback to corporate teams. Remote work from home is supported; strong communication and detail orientation are essential.

Qualifications

• Education: High School Diploma/GED/AA preferred but not required.
• Customer service experience preferred.
• Polite, professional phone demeanor preferred.
• Attention to detail and quality documentation required.
• Ability to follow directions.
• Previous healthcare experience preferred.
• Prior recall experience preferred.
• Strong technical software skills required.
• Ability to work remotely from a home office; equipment provided.
• Ability to work across all time zones business hours if needed.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and a high level of professionalism.
• Adhere to provided script and messaging protocols.
• Data entry and management within provided database.
• Strong documentation skills.
• Provide customer feedback to corporate teams.

Skills

Customer service

Phone demeanor

Attention to detail

Follow directions

Healthcare experience

Recall experience

Technical software skills

Remote work

Time zone flexibility

Education

High School Diploma/GED/AA

Job description

IQVIA/MedTech, partners with medical device and diagnostic manufacturers, offering tech-enabled, outsourced commercial service teams and technologies. This includes contract clinical, field technical, inside sales and recall support. Our flexible model enables us to deploy and manage teams that expand and contract to meet our clients & customer-facing needs. Technology is wrapped around all of the offerings and program success is tracked and measured with our real-time business intelligence analytics. This provides our clients with critical insights into their most important resources - their people, patients, and customers.

Position Overview: This role is responsible for coordinating and/or contacting key customers on medical device recalls. This person is responsible for supporting voluntary product recalls. This person will own contacting affected customers, providing that customer with the upgrade, troubleshooting, and appropriately documenting their work.

Preferred Skills/Qualifications

• Education: Preferred but not required – High School Diploma/GED/AA
• Customer service or other related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and a quality mindset for documentation required
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office required; equipment is provided
• Ability to work across all time zones business hours if needed required

Position Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

The potential base pay range for this role is $27-$30 per hour.

The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).

Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.