MedTech Recall Specialist/Call Center- Remote Eastern Time Zone EST

IQVIA Inc; Atlanta (GA); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA is seeking a recall coordination specialist to contact affected medical facility customers, provide upgrade and troubleshooting support, and document interactions. This role requires coordinating with teams across time zones and supporting remote work from a home office with equipment provided.

Preferred candidates have healthcare-related experience or recall experience, strong communication, and solid technical software skills.

Qualifications

• Experience in customer service or related roles preferred.
• Polite, professional phone demeanor required.
• Attention to detail and accurate documentation required.
• Healthcare and recall experience preferred.
• Strong technical software skills required.
• Ability to work remotely from home; equipment provided.
• Ability to work across all time zones during business hours.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and professionalism.
• Adhere to scripting and messaging protocols.
• Data entry and management in the provided database.
• Strong documentation practices.
• Provide customer feedback to corporate teams.

Skills

Customer service

Phone demeanor

Attention to detail

Healthcare experience

Recall experience

Technical software skills

Remote work capable

Time zone coverage

Education

High School Diploma/GED/AA

Tools

CRM software

Job description

IQVIA/MedTech, partners with medical device and diagnostic manufacturers, offering tech-enabled, outsourced commercial service teams and technologies. This includes contract clinical, field technical, inside sales and recall support. Our flexible model enables us to deploy and manage teams that expand and contract to meet our clients & customer-facing needs. Technology is wrapped around all of the offerings and program success is tracked and measured with our real-time business intelligence analytics. This provides our clients with critical insights into their most important resources - their people, patients, and customers.

Position Overview

This role is responsible for coordinating and/or contacting key customers on medical device recalls.

This person is responsible for supporting voluntary product recalls. This person will own contacting affected customers, providing that customer with the upgrade, troubleshooting, and appropriately documenting their work.

Preferred Skills/Qualifications

• Education: Preferred but not required – High School Diploma/GED/AA
• Customer service or other related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and a quality mindset for documentation required
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office required; equipment is provided
• Ability to work across all time zones business hours if needed required

Position Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $27-$30 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.