MedTech Project Manager, MedSurg Professional Svcs - Nationwide/Remote

IQVIA; Charlotte (NC); Remote; USD 85,000 - 115,000; Full time

Job summary

IQVIA is seeking a Project Manager for MedSurg Professional Services & Customer Success to lead Endoscopy digital implementation projects. You will own delivery from intake to closure, coordinating clinical and IT requirements into executable plans, and guiding diverse stakeholders through the project lifecycle.

You will collaborate with customers, internal teams, sales, and vendors, manage risk and quality, and travel to customer sites as needed while maintaining strong customer confidence and

Qualifications

• Bachelor's degree in business, healthcare, IT, engineering, clinical sciences, or related fields.
• Minimum of 3 years of experience in healthcare IT, medical-device implementation, SaaS implementation, professional services, consulting, or related project management work.
• Experience leading complex customer-facing projects involving multip

Responsibilities

• Own delivery of Endoscopy digital implementation projects from intake through closure, ensuring alignment to scope, schedule, quality, customer adoption, and measurable outcomes.
• Develop and maintain comprehensive project plans, workstream schedules, milestone plans, RAID logs, decision logs, communication plans, and status reports.
• Lead project kickoffs, governance meetings, technical and clinical workstream meetings, milestone reviews, go-live readiness reviews, and project closeout activities.
• Serve as the primary liaison among customers, internal project teams, sales, clinical product specialists, service engineers, customer success, vendors, and line management.

Skills

Project management

Healthcare IT

SaaS implementation

Stakeholder management

Education

Bachelor's degree in business, healthcare, information technology, engineering, clinical sciences, or related fields

Job description

The Project Manager, MedSurg Professional Services & Customer Success, serves as the primary point of accountability for internal and external stakeholders across customer-facing Endoscopy digital implementation projects. Success in this role requires the ability to lead complex, multi-dimensional projects; translate clinical and technical requirements into executable plans; influence without direct authority; identify and resolve risks early; and maintain customer confidence throughout the implementation lifecycle.

Job Responsibilities:

• Project leadership and accountability
  Own delivery of assigned Endoscopy digital implementation projects from intake through closure, ensuring alignment to scope, schedule, quality, customer adoption, and measurable outcomes.
  Develop and maintain comprehensive project plans, workstream schedules, milestone plans, RAID logs, decision logs, communication plans, and status reports.
  Lead project kickoffs, governance meetings, technical and clinical workstream meetings, milestone reviews, go-live readiness reviews, and project closeout activities.
  Serve as the primary liaison among customers, internal project teams, sales, clinical product specialists, service engineers, customer success, vendors, and line management.
• Endoscopy implementation delivery
  Plan and coordinate implementation activities for Endoscopy medical-device systems, including equipment, workstations, software, network products, and related hospital infrastructure.
  Partner with customer IT, clinical engineering, endoscopy leadership, facility teams, and Client technical resources to confirm site readiness, technical requirements, access, connectivity, configuration, and deployment sequencing.
  Coordinate equipment setup, organization, installation, configuration, testing, updates, and readiness activities in accordance with approved procedures and customer requirements.
  Guide project activities through planning, implementation, training, go-live, stabilization, adoption, and closure while maintaining clear ownership of next steps and acceptance criteria.
• Risk, issue, quality, and escalation management
  Proactively identify and manage risks across scope, schedule, cost, technical readiness, clinical workflow, adoption, quality, security, and customer satisfaction.
  Identify, prioritize, and resolve project issues promptly; elevate critical risks, issues, and decisions through the appropriate governance structure.
  Ensure customer complaints or concerns are documented, routed, and escalated in accordance with Client complaint-handling, quality, and service procedures.
  Promote safe, consistent, and repeatable implementation practices across customer sites and project teams.
• Stakeholder engagement and communication
  Build effective working relationships with internal and external customers, including technical, clinical, operational, executive, and vendor stakeholders.
  Translate complex technical and clinical information into clear decisions, actions, status updates, and recommendations for different audiences.
  Facilitate alignment among stakeholders with competing priorities and influence outcomes without direct authority.
  Maintain customer confidence by setting expectations clearly, communicating proactively, and following through on commitments.

Differentiating factors

Autonomy: Operates independently with minimal supervision and determines effective approaches to complex implementation challenges.
Organizational impact: Drives the success of significant customer projects and processes while building consensus across functions and organizations.
Innovation and complexity: Solves multi-dimensional problems spanning clinical workflows, technical infrastructure, medical devices, software, customer adoption, and operational readiness.
Communication and influence: Engages effectively with hospital leaders, customer executives, technical and clinical teams, vendors, and Client leadership to negotiate outcomes and support informed decisions.

Schedule:

Ability to travel to customer sites as required; travel will vary by project phase and customer needs. This is a home-based role with travel as needed. Demonstrated ability to work independently and collaboratively is a necessity in prior experience.
This role may require onsite work in hospitals and customer facilities, including equipment setup, implementation support, training, verification activities, and go-live support.
Expected schedule for this role is 40 hours per week.

Required Qualifications:

• Bachelor's degree in business, healthcare, information technology, engineering, clinical sciences, or related fields. Other education and combination of experience in lieu of a Bachelor's degree will be considered in similar roles.
• Minimum of 3 years of experience in healthcare IT, medical-device implementation, SaaS implementation, professional services, consulting, or related project management work.
• Experience leading complex customer-facing projects involving multip