Medication Management Specialist

Novant Health; Wilmington, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Novant Health is seeking a Medication Management Specialist to provide virtual/telephonic patient care, review medication lists, and assist with affordability and adherence. The role supports the pharmacist and healthcare team through data collection and documentation in the electronic health record.

The position emphasizes collaboration, compliance with policies, and quality improvements, with opportunities to train and mentor colleagues while maintaining a patient-centered approach.

Qualifications

• High School Diploma or GED required.
• Minimum five years of pharmacy experience.
• PTCB Certification and NC BOP license required.
• Demonstrates patient interview skills and strong written and verbal communication; able to follow instructions and use basic technology.

Responsibilities

• Virtual/telephonic patient interviews to collect and verify medication lists and adherence.
• Authorize prescription refills per approved protocols and notify pharmacist/physician as needed.
• Compile and support medication management reviews and resolve claim issues.
• Collaborate with team to improve processes and mentor new staff.

Skills

Pharmacy experience

Patient interview skills

Verbal communication

Technology skills

Education

High School Diploma or GED

Tools

EHR systems

Job description

What We Offer

The medication management specialist serves as a part of the healthcare team at Novant Health and collaborates with other team members, to provide optimal care. The medication management specialist accepts responsibility, authority, and accountability for management and provision of care in accordance with the current policies and procedures. Key component of job includes being responsible for exercising judgment and professional etiquette when interacting with clients/customers. Further responsibilities include assessing and collecting data from customers to resolve prescription status issues. This position is attractive to individuals who enjoy providing quality customer service, are detail-oriented, works well in a team and results driven environment and will convey professionalism, assurance/confidence with every interaction.

What You'll Do

Patient Care: Virtual/telephonic interactions with patient's and/or caregivers: Interviews patient's to collect a current medication list,reviews patient's medication list for accuracy/adherence/discrepancies, assists with medication affordability and adherence,appropriately documents within electronic health record, and collaborates with supervising pharmacist.

Centralized refill: Authorizes prescription refills by adhering to approved refill protocols, appropriately notifies pharmacist/physician when necessary, calls patients to give status updates, and schedules future visits for patients with provider. Follows applicable policies and procedures related to prescription management. Demonstrates proficiency with equipment and software. Effectively communicates with patients, caregivers, team members, and third parties to ensure optimal medication management.

Medication management:Compile, review and sort all insurance requests for medication management reviews on behalf of the pharmacist to assist withclosing care gaps, track and monitor requests to ensure appropriate follow-up, and provide support resolving claim reimbursementissues.

Teamwork and Communication: Identifies opportunities to improve processes. Collaborates with team members to achieve desired outcomes. Maintains environment that supports and respects diversity and inclusion to promote creative problem solving.Demonstrates the courage to practice with a questioning attitude. Trains, mentors, and assists in the orientation of new team members.

Compliance and Organizational Alignment: Supports Novant Health policies, system-wide and department initiatives, regulatory and accreditation standards, and quality/process improvement efforts. Successfully completes, in required timeframes, annual competency requirements to support training and education, accreditation, and licensure.

Quality: Supports department and system-wide requirements for compliance with Novant Health policies, regulatory and accreditation-regulated programs, and quality/performance improvement efforts within the organization.

Human Experience: Show courage through creating and sharing innovative ideas to improve the experience for both patients and peers. Round on patients to create meaningful connections and keep patients informed of visit details (delays/wait times). Model the experience principles through consistently engaging in Always Event behaviors and viewing feedback through the patient lens. Recognize and value the unique differences and similarities in both our team members and patients to create an inclusive environment where diversity is celebrated. Explain all processes to patients in plain language and utilize teach back to ensure understanding. Know and model the mission, vision and values, and how they relate to role-specific responsibilities. Model our people credo through a passion to care for each other, our patients and our communities.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Minimum of five years experience in pharmacy, required.
• Licensure/Certification: PTCB Certification and NCBOP License, required.
• Additional Skills (required): Considerable knowledge of medication names (both trade and generic) and their doses, routes of administration and adverse effects. Demonstrates patient interview skills and strong written and verbal communication skills with other healthcare professionals. Ability to follow verbal and written instructions. Basic technology skills. Other duties as outlined in Novant Health and facility specific policies and procedures. Ability to drive/travel to multiple facilities/locations as needed.