Medication Liaison

Taleo; Stanton Township (MI); On-site; USD 51,577,000 - 91,693,000; Full time

Job summary

Genoa Healthcare is seeking a Pharmacy Technician – Clinic Pharmacy Liaison (Medication Access Coordinator) to work on-site in a partner clinic. The role focuses on coordinating between Genoa pharmacy teams, clinic care teams, and patients to ensure timely access to medications and a positive patient experience.

Based in White Cloud, MI, the position involves building clinic relationships, supporting prescription routing and prior authorizations, and outreach to improve adherence.

Qualifications

• Active Michigan Pharmacy Technician license.
• Travel up to 10% to Stanton location.
• Access to reliable transportation with a valid US Driver’s License.
• High school diploma or GED required.
• Preferred: 3+ years of pharmacy/healthcare experience.
• Preferred: experience with prior authorizations and insurance processes.
• Preferred: behavioral health or community care experience.
• Preferred: familiarity with EHR or pharmacy systems.

Responsibilities

• Serve as on-site pharmacy resource within the partner clinic to support coordination.
• Build relationships with clinic staff, providers, and pharmacy teams.
• Support prescription routing and prior authorizations.
• Monitor prescription status and resolve delays.
• Recruit and enroll patients into Genoa services.
• Conduct adherence outreach and manage refills.
• Coordinate medication delivery as needed and where permitted by state regulations.
• Maintain accurate documentation and insurance information.
• Ensure HIPAA compliance and regulatory adherence.
• Identify workflow gaps and support process improvements.

Skills

Communication skills

Organizational skills

Education

High School Diploma/GED

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.

The Pharmacy Technician – Clinic Pharmacy Liaison (Medication Access Coordinator) is an on-site, clinic-embedded role that supports coordination between Genoa pharmacy teams, partner clinic care teams, and patients to promotetimelyaccess to medications and an excellent patient experience. This position builds strong clinic relationships, connects patients to Genoa pharmacy services, supports prescription routing and prior authorization workflows, and completes proactive outreach to reduce delays in therapy and improve adherence. Working under the guidance of pharmacy leadership, the liaison helps ensure consistent workflows between clinic and pharmacy teams,identifiesroutine barriers to medication access, and supports process improvements within established procedures and regulatory requirements.

Position Schedule:

Monday through Friday with 8-hour shifts between 8:00am-4:30pm with a 30-minute lunch

Position Location:

1049 E Newell St, White Cloud, MI 49349

Primary Responsibilities:

Serve as an on-site pharmacy resource within the partner clinic to support coordination

Build relationships with clinic staff, providers, and pharmacy teams

Support prescription routing and prior authorizations

Monitor prescription status and resolve delays

Recruit and enroll patients into Genoa services

Conduct adherence outreach and manage refills

Coordinate medication delivery as needed and where permitted by state regulations

Maintain accurate documentation and insurance information

Ensure compliance with HIPAA and regulations

Identify workflow gaps and support process improvements

Success Measures:

Increased patient enrollment and engagement

Improved prescription turnaround time

Enhanced adherence and refill completion

Strong clinic and provider satisfaction

Accurate documentation and compliance

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Active Pharmacy Technician License in state of Michigan
• Ability to travel up to 10% to Stanton location
• Access to reliable transportation with a valid US Driver’s License

Preferred Qualifications:

• 3+ years of pharmacy, healthcare, or related experience
• Experience with prior authorizations and insurance processes
• Behavioral health or community care experience
• Familiarity with EHR or pharmacy systems

Soft Skills:

• Strong communicationand organizational skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.