Medication History Coordinator - Emergency Department - Day/Evening

WellSpan Health; Lebanon (Lebanon County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health’s Good Samaritan Hospital in Lebanon is seeking a Pharmacy Technician to support the Emergency Department and admissions workflows. You will collect home and OTC medications, document them in the EHR, and assist the care team with medication reconciliation and patient care processes.

Responsibilities include interviewing patients, communicating across disciplines, and maintaining accurate medication lists to ensure safe admissions; four 10-hour shifts, days/evenings, every third

Qualifications

• High School Diploma or GED required.
• Experience with medication names, their uses, doses and routes of administration is preferred.
• Pharmacy Technician Training Program as defined by the Board of Pharmacy (BOP) Regulations.
• Medical Terminology recommended.

Responsibilities

• Direct involvement with patients, care givers or family upon arrival to obtain and document home medications.
• Communicates across health care disciplines inpatient and outpatient to ensure information is obtained and documented.
• Collects an accurate home medication list for hospital admission.
• Gathers information for best possible medication list from interviews, offices, pharmacies, facilities, or other care settings.
• Communicates with health care professionals to prioritize patient care and needs.
• Enters home medication list into the Hospital's information system for admission.
• Updates medication list to support admission orders.
• Directs unresolved issues to the admitting provider.
• Gathers medication info for ED and admitted patients.
• Greets and assists patients, visitors, physicians and staff.
• Answers phones with professional etiquette and forwards inquiries appropriately.
• Communicates delays or issues in reconciliation to appropriate disciplines.
• Assists with care and maintenance of department equipment and supplies.

Skills

Communication skills

Interpersonal skills

Computer skills

Patient interview skills

Time management

Education

High School Diploma or GED

Job description

Job Description

Full Time (40 Hours Biweekly)

Four 10-Hour Days Per Week

Shift: Day/Evening

Every third weekend and every other holiday

Emergency Department (ED)

The ED is a fast paced environment where nursing staff care for patients of all ages with emergency medical complaints. The high volume GSH ED sees about 45,000 patients each year. Our highly trained staff are supported by a Director, Nurse Manager, Assistant Nurse Manager, Clinical Coordinators, Clinical Educator, and On-Boarding Specialists. The ED specific orientation is comprehensive to include care for high risk patients, life threatening conditions and illnesses, as well as care of patients with psychiatric disorders, and lower acuity patients. Certifications covered in orientation are BLS, ACLS, and PALS. Come join our skilled team and work alongside our expert providers, specialists, and ancillary healthcare providers to deliver high quality care to our patients.

General Summary

Interviews patients and reviews medication-related documentation for the purpose of compiling a medication history for patients being admitted to the Hospital. Compiled history information is entered into the patient's electronic health record for the purpose of facilitating medication reconciliation by the admitting provider. May perform a variety of functions which impact the medication reconciliation process and patient care.

Responsibilities

• Direct involvement with patients, care givers or family members upon arrival to obtain and document their home prescription and non-prescription medications.
• Effectively communicates across all health care disciplines inpatient and outpatient to ensure all information is obtained and documented.
• Collects an accurate best possible medication list of the patient’s home medications in anticipation of hospital admission.
• Gathers information for best possible medication list from various resources (patient interviews, physician offices, community pharmacies, historical encounters, extended care facilities, or other acute care facilities) to ensure a complete and accurate entry into the hospital’s electronic health record.
• Effectively communicates with other health care professionals to prioritize patient care and identify patient specific needs.
• Accurately enters the home medication list into the Hospital’s information system for utilization by the provider responsible for admitting the patient.
• Updates the medication list in a timely manner so it can be used as the foundation for the patient’s admission medication orders.
• Directs any unresolved issues to the admitting provider.
• Gathers medication information for patients in the ED and those being directly admitted to the floor.
• Greets, directs and assists patients, visitors, physicians and ancillary department staff.
• Answers telephones using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to the appropriate resource. Identifies emergency messages, directs information to the appropriate personnel and maintains confidentiality.
• Communicates delays/difficulties in reconciliation process with appropriate disciplines.
• Assists with care and maintenance of department equipment, hardware and supplies.

Common Expectations

• Demonstrates a commitment to patients, visitors, and staff by: complying with all applicable safety regulations; learning the impact of duplication errors and methodology that will lead to a reduction of errors; reporting actual and potential errors as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety and participating in safety and compliance education and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal communication.
• Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy.
• Maintains effective communication and good relationships with other discipline within the facility for the patient’s benefit.
• Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring.
• Participates in educational programs and in-service meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education

• High School Diploma or GED Required

Work Experience

• Less than 1 year 3 - 6 months Required
• Experience with medication names, their uses, doses and routes of administration. Preferred

Licenses

• Registered Pharmacy Technician Upon Hire Required or
• Registered Pharmacy Technician Trainee Upon Hire Required

Courses And Training

• 4 weeks hands-on training in the department. Upon Hire Required and
• Pharmacy Technician Training Program as defined by the Board of Pharmacy (BOP) Regulations
• 27.702. Upon Hire Required
• Medical Terminology. Upon Hire Preferred

Knowledge, Skills, And Abilities

• Excellent communication/interpersonal skills.
• Excellent computer skills and the ability to use various software applications at once.
• Excellent patient interview skills.
• Critical thinking skills
• Effective time management skills with the ability to prioritize tasks.

Benefits Offered

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

About Us

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

About The Team

WellSpan Good Samaritan Hospital

For more than 125 years, WellSpan Good Samaritan Hospital has provided leading-edge inpatient, outpatient, and emergent care to the Lebanon County community. One of eight premier hospitals in the WellSpan system, WellSpan Good Samaritan Hospital features an award-winning cardiac and vascular center, a certified Primary Stroke Center, and a wound care and hyperbaric medicine center, while providing a supportive continuum of care through our extensive WellSpan primary, specialty, ambulatory, and behavioral health care locations within the community. WellSpan Good Samaritan Hospital is supported by the nearby WellSpan Sechler Family Cancer Center, Lebanon's first and only integrated cancer center. WellSpan Good Samaritan Hospital was one of several WellSpan Health hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23.

WellSpan Good Samaritan Hospital serves as the cornerstone of care for a total population of nearly 142,000 residents living in the rural and urban mix of Lebanon County. A full-service, acute-care hospital, with a 163 licensed bed capacity, admitting approximately 7,000 patients annually. We offer open heart procedures, comprehensive cardiac care, total joint replacements, private labor and delivery birthing suites, robotic surgery, and emergency care.