Medication History Advocate

1002 Adventist Midwest Management Services; United States; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403(b) Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

UChicago Medicine AdventHealth in Glendale Heights, IL is seeking an experienced Tech IV/pharmacy technician to support core and advanced pharmacy functions. You will address staffing shortages, serve as a subject matter expert in specialty areas, and help drive safety and quality across patient-care areas.

Responsibilities include developing protocols, leading cross-functional projects, coordinating training, and ensuring regulatory compliance.

Qualifications

• High school diploma required; associate’s degree preferred.
• Pharmacy technician program completion desired or equivalent.
• Experience with hospital pharmacy operations is a plus.
• Strong communication and organizational skills essential.

Responsibilities

• Address staffing shortages across core and advanced pharmacy areas.
• Serve as SME in specialty areas (ADC systems, cleanroom, diversion, informatics).
• Develop and enforce protocols to ensure safety and quality.
• Coordinate cross-functional projects and monitor performance.
• Lead training and onboarding for technicians in specialty areas.
• Ensure regulatory compliance and participate in audits.
• Collaborate with leadership, IT, compliance and clinical teams.

Skills

Verbal communication

Written communication

Flexibility

Team collaboration

Discrepancy resolution

Pharmacy automation

Medical terminology

Project management

English proficiency

MS Office

Education

High School Diploma

Associate’s degree (preferred)

Pharmacy technician program

Job description

Our promise to you: Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule: Full time Shift: Day-Weekend (United States of America) Address: 701 WINTHROP AVE City: GLENDALE HEIGHTS State: Illinois Postal Code: 60139

Job Description

Maintains proficiency in all Tech IV functions and provides coverage in any core or advanced pharmacy practice areas as needed to address staff shortages, support program and service performance, and assure achievement of strategic goals across patient care areas serviced by the pharmacy team. Other duties as assigned. Executes expert-level pharmacy technician duties with mastery across all core and advanced workflows. Serves as the recognized subject matter expert in a designated specialty area, such as ADC systems, cleanroom/compounding, diversion prevention, informatics, investigational drugs, or medication history, based on organizational need and individual expertise. Resolves complex issues and provides technical support related to the specialty area. Collaborates with internal and external stakeholders to ensure system functionality and process integrity. Develops and enforces protocols and work process to ensure accuracy, safety, and quality in defined specialty area. Provides real-time feedback and guidance to team members. Coordinates continuity and standardization of specialty program and monitors performance across teams, shifts, and pharmacy practice areas. Acts as a specialty liaison across the technician team, clinical team, and pharmacy leadership. Communicates operational needs, escalates issues, and supports departmental goals. Manages daily operations and leads projects within the specialty area. Develops and refines workflows, protocols, and training materials to support excellence in specialized practice. Ensures adherence to regulatory standards, institutional policies, and best practices within the specialty area. Participates in audits, documentation, and continuous quality improvement. Monitors and evaluates specialty area system performance and integrity to detect and mitigate service failures impacting medication safety. Works closely with pharmacy leadership, clinical teams, IT, compliance, and other departments to support cross-functional initiatives and ensure alignment with organizational goals. Enlists collaborative support from Lead Pharmacy Technician as needed to improve or advance targeted specialty pharmacy services. Utilizes data and reporting tools to monitor performance, identify trends, and support decision-making within the specialty area. Contributes to strategic planning and innovation. Contributes to the advancement of pharmacy technician practice by modeling excellence in specialized care and supporting professional development. Develops and delivers training for pharmacy and clinical staff related to the specialty area and assists with determining competency or formal performance assessments. Supports onboarding and competency validation for technicians working in or rotating through the specialty. Designs enterprise-level projects, system upgrades, and service expansion efforts related to the specialty. Shares expertise across campuses and supports standardization. Represents pharmacy in committees, shared governance, and enterprise initiatives. Champions innovation and continuous professional growth. Participates in research or innovation efforts.

Automated Dispensing Cabinet (ADC) Specialist

Provides expert-level support for ADC systems, including cabinet maintenance, user access, formulary updates, issue resolution, and system optimization projects. Leads ADC-related training for pharmacy and clinical staff and supports cross-campus ADC initiatives and system upgrades.

Cleanroom/Compounding Specialist

Maintains cleanroom integrity, prepares complex sterile or hazardous products, performs routine environmental and media fill testing, and leads compounding protocol optimization. Supports USP <797>, <800>, and <795> compliance and assists in staff onboarding and competency assessment related to cleanroom practices.

Diversion Prevention Analyst

Supports diversion prevention initiatives by reviewing medication transactions, conducting discrepancy investigations, and performing trend analyses across controlled substance records. Collaborates with supervisors, medical staff, nursing leadership, compliance, and clinical departments to investigate and mitigate suspected diversion activity, and maintain adherence to DEA and State Board of Pharmacy regulations.

Informatics Specialist

Performs data extraction, analysis, and reporting through platforms such as inventory management and EMR systems, warehouse logistics tools, dispensing cabinets, and RFID technologies. Supports pharmacy technology optimization, training, system maintenance, investigation-related reporting, and workflows using supply chain initiatives.

Investigational Drug Specialist

Manages the clinical investigational drug inventory, both physical and within investigational drug software. Documents research staff onboarding, tracks drug preparation and storage, supports investigational protocol activities, and participates in site initiation visits and monitoring follow-ups.

Medication History Specialist

Completes accurate medication histories in alignment with best practices, supporting the pharmacist-led medication reconciliation process. Triages medication history workload across multiple campuses or units and trains staff in standardized history collection practices and tools.

Knowledge, Skills, and Abilities

• Strong verbal and written communication, organizational, problem‐solving, and customer service skills [Required]
• Flexibility and willingness to adapt to changes as necessary [Required]
• Ability to interact constructively with supervisors, peers, and external customers [Required]
• Ability to follow direction from formal management personnel and work well under direct supervision of a pharmacist [Required]
• Ability to identify, follow up, and resolve discrepancies [Required]
• Ability to identify, resolve, and mitigate pharmacy operational or program issues within the scope of their specialty [Required]
• Ability to keep accurate and complete records [Required]
• Knowledge of medical terminology [Required]
• Ability to teach pharmacy technician students, if applicable [Required]
• Proficiency in hospital computer system technology and automation [Required]
• Initiative to keep abreast of and communicate developments in the provision of pharmacy services [Required]
• Basic project management skills [Required]
• Must be able to read, write and speak conversational English [Required]
• Basic computer skills and knowledge of Microsoft Office [Required]

Education

• High School Grad or Equiv [Required]
• Associate's [Preferred]
• Technical/Vocational School [Preferred]

Field of Study: Completion of a pharmacy technician training program [Preferred]

• Work Experience: 3+ years contemporary hospital pharmacy experience with noted experience in targeted specialty pharmacy practice. [Required]

Licenses and Certifications

• Registered Pharmacy Technician (RPhT) [Required]
• NHA Certified Pharmacy Technician (CPhT) [Required]
• OR PTCB Certified Pharmacy Technician (CPhT) [Required]

Physical Requirements

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range

Pay Range: $22.26 - $35.62

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.