Medication Clinic Nurse Supervisor

City-of-Portsmouth,-Nh; Portsmouth (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

City of Portsmouth, NH seeks a supervisor for the Outpatient Medication Management Clinic, overseeing RNs and LPNs, reporting to Clinician Manager or Medical Director. Responsible for developing and monitoring clinic operations, program services, and ensuring quality patient care.

The role includes staff supervision, budget monitoring, staff development, coordinating scheduling with psychiatrists, training, and ensuring regulatory compliance for medication administration and patient education.

Responsibilities

• Coordinates and supervises the development, implementation, and monitoring of the medication management clinic operations by supervising and/or providing program services, case coordination; initial and ongoing assessment development, revising programs or service delivery, evaluation departmental effectiveness, maintaining necessary documentation, and performs essential psychiatric nursing duties.
• Reviews new admissions, ensures closure of discharged clients and ensures the provision of quality services; prepares correspondence, letters, memos, and program reports as requested; monitors and ensures accurate maintenance of consumer records and electronic health records.
• Responsible for the supervision of assigned staff, and division administrative functions including budget preparation, monitoring expenditures, staff development and training, succession planning, performance management, employee relations, prioritizing, assigning work, and other related activities.
• Provides in-service training to staff, ensures all registered nurses and licensed practical nurses are cross-trained for both clinics; provides orientation and coordination for Psychiatrists and oversight of clinic scheduling to ensure efficient and effective clinic operations; responds to requests for assistance in coordinating, troubleshooting, problem solving and crisis resolution from staff, other departments, clients, families and other persons affected by the care of mentally ill clients.
• Provides oversight of medication management and medication administration in compliance with Pharmacy Board regulations and provides supervision of nurse medication administration and nurses who administer long-acting, time-released injectable medications to clients; screens and monitors side effects to maintain effectiveness and compliance with all prescribed medications, methadone services; provides client and family education regarding medicines, medical issues, mental illness, HIV, substance use, health, and lifestyle issues to include supportive counseling and a variety of care coordination services, such as helping clients to obtain treatment, rehabilitation, support, and crisis intervention services.
• Establishes and maintains cooperative relationships with psychiatrists, physicians, other public and private agencies, departments of the city, community organizations, and families of consumers to promote and educate about programs/services; and to coordinate service delivery.
• Conducts review and audits of records and ensures they are maintained in compliance with state, federal, and Department of Behavioral Health and Developmental Services and other required regulations; provides input to the development of program budgets, and monitors certain program expenditures and revenue sources.

Job description

GENERAL STATEMENT OF JOB

Under general supervision, this position supervises the Outpatient Medication Management Clinic operations and services provided by registered nurses and licensed practical nurses. Reports to the Clinician Manager and/or Medical Director as applicable.

ESSENTIAL JOB FUNCTIONS

Coordinates and supervises the development, implementation, and monitoring of the medication management clinic operations, by supervising and/or providing program services, case coordination; initial and ongoing assessment development, revising programs or service delivery, evaluation departmental effectiveness, maintaining necessary documentation, and performs essential psychiatric nursing duties.

Reviews new admissions, ensures closure of discharged clients and ensures the provision of quality services; prepares correspondence, letters, memos, and program reports as requested; monitors and ensures accurate maintenance of consumer records and electronic health records.

Responsible for the supervision of assigned staff, and division administrative functions including budget preparation, monitoring expenditures, staff development and training, succession planning, performance management, employee relations, prioritizing, assigning work, and other related activities.

Provides in-service training to staff, ensures all registered nurses and licensed practical nurses are cross-trained for both clinics; provides orientation and coordination for Psychiatrists and oversight of clinic scheduling to ensure efficient and effective clinic operations; responds to requests for assistance in coordinating, troubleshooting, problem solving and crisis resolution from staff, other departments, clients, families and other persons affected by the care of mentally ill clients.

Provides oversight of medication management and medication administration in compliance with Pharmacy Board regulations and provides supervision of nurse medication administration and nurses who administer long-acting, time-released injectable medications to clients; screens and monitors side effects to maintain effectiveness and compliance with all prescribed medications, methadone services; provides client and family education regarding medicines, medical issues, mental illness, HIV, substance use, health, and lifestyle issues to include supportive counseling and a variety of care coordination services, such as helping clients to obtain treatment, rehabilitation, support, and crisis intervention services.

Establishes and maintains cooperative relationships with psychiatrists, physicians, other public and private agencies, departments of the city, community organizations, and families of consumers to promote and educate about programs/services; and to coordinate service delivery.

Conducts review and audits of records and ensures they are maintained in compliance with state, federal, and Department of Behavioral Health and Developmental Services and other required regulations; provides input to the development of program budgets, and monitors certain program expenditures and revenue sources.

Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department need.

PERFORMANCE INDICATORS

Knowledge of Job

Has considerable knowledge of the theory, principles, practices, and methodologies of psychiatric nursing and of medication administration. Has considerable knowledge of the characteristics of medications and their side effects. Has considerable experience in the supervision of staff. Is able to supervise staff in the responsible administration of medications and provide related counseling and education to clients. Is able to use standard office equipment, including a computer, telephone, calculator, copier, facsimile, etc. Is able to effectively express ideas orally and in writing. Is able to exercise considerable discretion in handling confidential records. Is able to understand and interpret oral and written instructions. Is able to establish and maintain effective working relationships as necessitated by work assignments.

Quality of Work

Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with co-workers, clients and the general public.

Quantity of Work

Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions."

Dependability

Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.

Attendance

Attends work regularly and adheres to policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.

Initiative and Enthusiasm

Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a general level of supervision and instruction.

Judgment

Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decisive objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.

Cooperation

Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences is justified i.e., poor communications, variance with policy or procedures, etc.

Relationships with Others

Shares knowledge with supervisor for mutual and departmental benefit. Contributes to maintaining high morale among all consumers and employees. Develops and maintains cooperative and courteous relationships with department employees, in other departments, to project a good image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will. Emphasizes the importance of maintaining a positive image within the department and surrounding regions. Interacts effectively with fellow employees, consumers and the general public.

Coordination of Work

Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establish a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings and deadlines.

Safety and Housekeeping

Adheres to all safety and housekeeping standards established by the department and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace. Promotes consumer safety and security.

Planning

Plans, directs and uses information effectively to enhance activities and production of the department. Knows and understands the expectations of the city regarding the activities of the department and works to see that expectations are met. Designs and formulates ways, means and timing to achieve the goals and objectives of the department and the city. Within the constraints of city policy, formulates the appropriate strategy and tactics for achieving departmental and city objectives. Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way to achieve the goals and objectives of the department and city.

Organizing

Organizes work and that of subordinate staff. Ensures staff members know what results are expected of them and that they are regularly and appropriately informed of all city and department matters affecting them and/or of concern to them.

Staffing

Works with other city officials and management to select and recommend employment of personnel who are qualified both technically and philosophically to meet the needs of the department and the city. Directs the development and training of department personnel to ensure that they are properly inducted, oriented and trained.

Leading

Provides a work environment which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to staff as to their performance levels. Commends and rewards employees for