Medicare Operations Senior Program Manager

Blue Cross and Blue Shield of Kansas Inc.; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Annual bonus

Medical/dental/vision insurance

401(k) matching

Paid time off and holidays

Job summary

Blue Cross Blue Shield Association is hiring for a senior role overseeing the Federal Employee Program MA EGWP operations. The candidate will drive day-to-day workflows, ensure CMS and CMS-related regulations compliance, and partner with FEPOC MA Operations and cross-functional teams to deliver compliant, timely products.

Strong analytics, stakeholder management, and experience with major core systems are required.

Qualifications

• BS or equivalent experience in healthcare/administration.
• 8+ years in Medicare/MAPD operations or healthcare operations.
• Deep knowledge of Medicare Advantage, Part D, and CMS regulations.
• Experience leading large cross-functional programs with TPAs/BPOs.
• Experience with core processing platforms like Facets, HealthEdge, QNXT.

Responsibilities

• Oversee day-to-day operational work streams for FEP MA EGWP line.
• Ensure regulatory compliance with FEP, CMS, and OPM requirements.
• Drive continuous improvement and cross-functional initiatives.
• Partner with FEPOC MA Operations, Compliance, Product, and IPP teams.
• Manage vendor relationships, contracts, and RFPs; report KPIs and SLAs.

Skills

Medicare Advantage

Regulatory understanding

Project management

Analytics

Stakeholder management

Communication

Microsoft Office

Data visualization

Education

BS in Healthcare, Business Administration, Public Health, or related field

Tools

Facets

HealthEdge

QNXT

Job description

Role Overview

This role will be responsible for operations management of the Federal Employee Program (FEP) Medicare Advantage (MA) EGWP line of business. Responsible for overseeing day-to-day operational work streams that support Medicare products and services to ensure operational/regulatory compliance consistent with FEP, Office of Personnel Management (OPM), and Centers for Medicare and Medicaid Services (CMS), and EGWP policies and procedures. Manage operational efficiencies/continuous improvement initiatives and support operational implementation of cross-functional initiatives to enhance member and provider experiences. This position partners closely with FEPOC MA Operations, Compliance, Product, Clinical, Network, and Inter Plan & Products (IPP) teams to ensure product builds are compliant, timely, and operationally sound. Position will serve as the primary interface with operations and implementation partners throughout the product cycle and will play a critical role in driving the success of the company's product portfolio by delivering products that meet business objectives. Manages business requirements, system implementations, UAT, and change management in partnership with the FEP Operations Center and cross-functional stakeholders. Ensures adherence to FEP program and ITS processes/procedures and applies deep Medicare Advantage regulatory and operational expertise to ensure CMS compliance and audit readiness. Manages pre/post-launch operational monitoring, identifies execution gaps, and drives in-year corrections to maintain product integrity and compliance. Relationship management skills to build and maintain a positive, collaborative working relationship across various internal and external functional areas/stakeholders. Establish cohesive relationships and influence decisions without having a direct functional reporting structure. Build trust, exhibit sense of urgency, drive consensus in resolving conflicts and decision making. Resolve or escape issues, propose alternatives and set or manage expectations in a timely fashion. Manages product implementation and operational readiness as directed by product development team in ensuring benefit builds at the operations and implementation partner level align precisely with approved CMS-compliant specifications. Support enrollment, member services, provider network operations, ANOC/EOC planning, and member experience initiatives. Supports Product Development team with strategic planning, multi-year operational roadmaps, and process optimization using Lean Six Sigma and industry benchmarking. Manages vendor relationships, contracts, and RFPs; represent MA operations in governance forums and with CMS. Manages collating MA product operational performance reporting including all applicable KPIs, SLAs, regulatory, and operational reporting metrics and appropriately distributes to BCBSA leadership. Serves as a liaison and communicator to FEPOC Operations team, presenting recommendations to leadership and mentoring operational staff.

Qualifications

• Education Required BS in Healthcare, Business Administration, Public Health, or related field; or equivalent experience
• Experience Required 8+ Years experience in Medicare/Medicare Advantage Operations, healthcare operations, and health insurance or managed care.
• Knowledge Skills and Abilities Deep knowledge of Medicare Advantage, Part D, and CMS regulations.
• Experience leading/supporting large, cross functional programs/projects, including working with TPAs/BPOs.
• Experience working with core processing platforms like – Facets, HealthEdge, QNXT etc.
• Strong analytical skills with ability to interpret utilization data, competitive benchmarking, and quality/Stars metrics to drive benefit enhancement decisions.
• Excellent written, oral communication, and presentation skills; proven ability to develop and deliver executive-level materials and represent product initiatives to senior stakeholders.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); familiarity with project management tools and data visualization platforms.
• Strong stakeholder management and relationship-building skills with the ability to influence without authority across Legal, Compliance, Actuarial, Clinical, and Operations functions.

Posting Information

#LI-Remote The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting.

We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future.

A candidate's position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.

This job is also eligible for annual bonus incentive pay. We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

About Blue Cross Blue Shield Association

At Blue Cross Blue Shield Association (BCBSA), we are a national association of 33 independent, community-based and locally operated Blue Cross Blue Shield companies and we are driven by purpose. Join the team who supports the nation's largest healthcare network, providing coverage to nearly one in three Americans as we relentlessly pursue affordable healthcare and ensure peace of mind for the people we serve. Be part of our storied history of innovation as we advance well-being and health equity. Experience a culture that is built on our core values, connection, work-life flexibility, well-being, and a commitment to our community. If you thrive at a company that values inclusivity, accountability, courage, teamwork, and respect, we're glad you found us!