Medicare D-SNP Telesales Agent

Ventura County Medi-Cal Managed Care Commission; California (MO); Hybrid; USD 67,000 - 93,000; Full time

Job summary

Gold Coast Health Plan is seeking a licensed insurance professional to sell the D-SNP plan by phone to California residents. You will handle inbound inquiries, process enrollment applications, and explain plan options and costs to help customers make informed choices.

The role requires 2+ years in Medicare/Medi-Cal sales, bilingual English/Spanish, and an active or soon-to-be California Life, Accident and Health license.

Qualifications

• 2 years experience in a call center related to Medicare/Medi-Cal Sales, Claims, Customer Service or Provider Service.
• Bilingual in English and Spanish.
• Experience with the Medicare and Medi-Cal programs.
• California Life, Accident and Health Insurance License, or the ability to obtain within 60 days of employment.

Responsibilities

• Sell GCHP D-SNP plan over the phone to individuals eligible for the product.
• Receive inbound calls from prospects and process applications for enrollment.
• Explain Medicare options, plan benefits, and costs to help individuals make informed decisions.
• Make outbound calls to follow up and close business in compliance with regulations.
• Maintain California Life, Accident and Health Insurance License and complete required training.

Skills

Medicare sales experience

Bilingual English/Spanish

Strong communication skills

Time management

Education

Associates or Bachelors degree preferred

CA Life, Accident and Health Insurance License or ability to obtain within 60 days

Tools

MS Office

Job description

Come Grow With Us At Gold Coast Health Plan, we are driven to create the health plan of the future - today. We are disrupting the conventions of the health care industry by creating and applying leading-edge solutions to its many challenges. Working at Gold Coast Health Plan means working alongside a team of committed individuals who are reshaping the organization and redefining how the needs of the whole person – health, health care, and social services and supports – are met. We are seeking collaborators, innovators, and those who are driven to be their very best. If you are looking for a career of purpose and are passionate about having an impact on society’s health care challenges, then Gold Coast Health Plan is where you should be. Here, you will be challenged and rewarded in equal measure.

About this role:

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

This job is open to California residents only.

ESSENTIAL FUNCTIONS

• Selling GCHP D-SNP plan over the phone to individuals eligible for the product.
• Receive inbound calls from prospects and follow scripts to process applications for prospects to enroll in the product.
• Explaining Medicare options, plan benefits, and costs to help individuals make informed decisions.
• Make outbound calls to follow up and close business in compliance with all regulations.
• Successfully complete GCHP required product and certification training; maintain California Life, Accident and Health Insurance License.
• Attend and actively participate in required departmental meetings, training and coaching sessions.

MINIMUM QUALIFICATIONS

Education & Experience: Please identify the nature of education and experience such as: Associates, Bachelor’s and/or Master’s degree (four-year college or technical school) and list any applicable specialty or field of study.

Required Education and Experience:

• 2 years experience in a call center related to Medicare and/or Medi-Cal Sales, Claims, Customer Service or Provider Service
• Bilingual in English and Spanish
• Experience with the Medicare and Medi-Cal programs.
• Strong oral communication skill as well as ability to present to individuals or groups.
• California Life, Accident and Health Insurance License, or the ability to obtain within 60 days of employment.

Equivalent In lieu of degree: Will accept experience in any combination of academic education, professional training, or work experience, which demonstrates the ability to perform the duties of the position.

• At least 2 years of equivalent training and/or experience.

KNOWLEDGE, SKILLS & ABILITIES

Preferred Qualifications:

• Medicare sales experience.
• At least one year experience with the Medi-Cal program.

Technology & Software Skills: Advanced computer skills in MS Office products.

Certifications & Licenses: A valid and current Driver's License, Auto Insurance, and professional licensure(s).

COMPETENCY STATEMENTS

• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Presentation Skills - Ability to effectively present information publicly.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Judgment - The ability to formulate a sound decision using the available information.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

The estimated pay range for the position is: $66,667.00 - $93,333.00. The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in.

At Gold Coast Health Plan, we believe that our employees are our greatest asset. We are committed to fostering a supportive and inclusive work environment where every team member can thrive. Whether you're just starting your career or looking to take the next step, we offer a range of opportunities to help you grow and succeed. Join us in our mission to improve the health and well‑wellness of our community. Explore our current job openings and discover how you can make a difference with Gold Coast Health Plan.