Medical/Wellness Spa Receptionist

Restore Hyper Wellness - RHWS022; Westlake (OH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Wellness services

Bonus opportunities

Career advancement

Employee discounts

Training & development

Job summary

Restore Hyper Wellness in Westlake, OH is seeking a Hyper Wellness Representative to welcome clients, educate them on therapies, and drive sales that support long-term health transformations.

You will blend client care, operations, and sales to deliver exceptional results in a dynamic health-focused environment. Prior experience in customer service and sales preferred, with weekend/evening availability.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year in customer service is required.
• At least 1 year in sales is required.
• Membership-based sales in health/w wellness is preferred.
• Strong multitasking and organizational skills needed.

Responsibilities

• Lead studio tours and showcase benefits of services.
• Deliver personalized sales and service experiences aligned with client goals.
• Educate clients on therapies, safety guidelines, and at-home care practices.
• Develop customized wellness plans to support long-term health objectives.
• Achieve membership sales, renewals, and retail targets.
• Guide onboarding, waivers, and POS profile creation.
• Manage inbound communications, scheduling, and inquiries.
• Proactively outreach for promotions, events, and wellness opportunities.
• Leverage referral systems to strengthen client relationships.
• Oversee daily studio operations and ensure smooth flow and cleanliness.

Skills

Customer service

Sales

Multitasking

Organizational skills

Technology proficiency

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

What We’re Looking For

The ideal candidate combines sales acumen with a genuine passion for wellness education. You’ll excel at connecting client needs with Restore’s service offerings, building lasting relationships, and supporting each person’s unique health journey. Your ability to juggle multiple priorities while maintaining attention to detail and client care will make you an indispensable part of the studio’s success.

This role offers the opportunity to make a meaningful impact on clients’ wellness transformations while growing within a dynamic, health-focused environment.

About Restore Hyper Wellness

Restore Hyper Wellness is the award-winning creator of Hyper Wellness® a revolutionary new category in health. With more than 200 studios across 40 states, we deliver innovative, science-backed therapies that empower clients to look and feel their best.

By joining Restore, you’ll be part of a movement dedicated to helping people expand their potential and do more of what they love.

Role Overview

As a Hyper Wellness Representative, you’ll be the face of the studio creating welcoming experiences, building client relationships, and driving sales that support long-term health transformations. This role blends client care, operations, and sales expertise to deliver exceptional results while making a meaningful impact on clients’ wellness transformations in a dynamic, health-focused environment.

Location: Westlake, OH

Reports To: General Manager

Compensation: $17 per hour + bonus + commission

Schedule: minimum 30 hours per week must have weekend and evening availability

Client Experience & Sales

• Lead engaging studio tours that highlight the benefits of our services.
• Deliver personalized sales and service experiences aligned with client goals.
• Educate clients on therapies, benefits, safety guidelines, and at-home care practices.
• Develop customized wellness plans that support long-term health objectives.
• Consistently achieve membership sales, renewals, and retail targets.

Client Relations & Operations

• Guide clients through onboarding, including waivers and POS profile creation.
• Manage inbound communications, scheduling, and service inquiries.
• Conduct proactive outreach for promotions, events, and wellness opportunities.
• Leverage referral systems and follow-up protocols to strengthen client relationships.

Studio Leadership & Flow

• Act as the central hub for daily studio operations, ensuring smooth flow and satisfaction.
• Anticipate and proactively address operational needs.
• Support marketing initiatives, pre-sale events, and community programs.
• Maintain high standards of cleanliness, safety, and hospitality.
• Promote Restore’s mission and enthusiasm for wellness in every interaction.

Qualifications

• Education: High School Diploma or equivalent (required).
• Experience: 1+ year in customer service (required).
• Experience: 1+ year in sales (required).
• Membership-based sales in the health/wellness/fitness industry (preferred).
• Thrives in fast-paced environments with shifting priorities.
• Strong multitasking and organizational skills.
• Proficiency with technology and client management systems (training provided).
• Proven success with membership sales and revenue growth.
• Commitment to continuous learning and problem-solving.

Benefits

• Wellness Perks: Complimentary and discounted Restore services (Full-Time & Part-Time).
• Compensation: Bonus opportunities (Full-Time & Part-Time).
• Growth: Career advancement opportunities at all levels.

Why You’ll Love Working With Us

• Pioneering Wellness: Be part of an industry-leading company that’s redefining health and wellness.
• Impactful Work: Your contributions will directly shape the care and experiences our clients receive, creating meaningful transformations every day.
• Innovation & Collaboration: Thrive in a dynamic, growth-oriented environment where creativity and teamwork fuel success.
• Commitment to Employee Wellness: Enjoy complimentary access to Restore’s cutting-edge therapies to support your own health journey.
• Growth & Development: Unlock opportunities to expand your skills, advance your career, and help shape the future of wellness.

Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.