Medical Support Operation Spvr

The University of Kansas Health System; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

The University of Kansas Health System in Kansas City seeks a Medical Support Operations Supervisor for the Medical Pavilion. You will direct, supervise, and coordinate scheduling, billing, communications, IT/EMR, and patient referrals while leading system enhancements and staff development.

Responsibilities include applying IT/EMR expertise, managing projects, and developing policies to ensure quality care and timely patient service.

Qualifications

• This position requires highly developed skills in analysis, interpersonal communication, individual/organizational behavior, administration, business, technology, and clinical applications.

Responsibilities

• Directs, supervises and coordinates activities in scheduling, billing, communications, IT/EMR, patient service representatives, and patient referrals.
• Leads systems analysis and project management for clinical computing initiatives.
• Ensures medical records are complete, accurate, secure and readily available.
• Develops departmental policies and educates individuals in and outside Information Services regarding information systems and services.

Education

High School Graduate

Job description

Position Title Medical Support Operation Spvr Medical Pavilion

Position Summary / Career Interest

Directs, supervises and coordinates activities which may include oversight and or supporting the administrator in the area of, scheduling, billing, communications, information technology/electronic medical records, patient service representatives, and patient referrals.

Responsibilities and Essential Job Functions

Independently provides general systems consulting, systems analysis, and overall leadership related to the acquisition and use of computing systems in assigned areas. Applies in-depth knowledge of applications to ensure effective and optimal use of current applications, incorporation of refinements in applications based on organization changes or process improvements, and collaboration with senior analysts to identify and select new system solutions. Manages all phases of large and small projects. Accountable for the success of projects, repairs, process improvements, and overall benefits realization. Functions as a key point of user contact and customer service for Information Services and is accountable for user satisfaction. Develops departmental policies and procedures, and educates individuals in and outside the IS department as it relates to information systems and services. Works with senior management to develop long-range plans and organizational policies. Selects, trains/orients, and supervises departmental personnel. Responsible for work assignments and daily operations. Evaluates performance and recommends promotions and disciplinary actions. Assists in the preparation of clinic budgets and allocations of funds. Collects and analyzes data for monthly and annual reports. Prepares analytical reports and makes recommendations to management. Ensures compliance with regulations and standards of performance for quality care. Ensures that the organization's goals, philosophies, and objectives are optimally supported by information technology. Ensures that patients are treated in a prompt and courteous manner by staff. Informs patients of appointment delays and provides and provides appropriate patient referral information. Ensures that communications staffs handle calls appropriately. Maintains a system for emergency assistance. Ensures that medical records are complete, accurate, secure and readily available. Ensures timely and accurate filing of medical documents in patient charts. Ensures medical dictation transcription is handled quickly and accurately. Participates actively in clinic patient complaint procedures to resolve operational problems. Attends required meetings and participates in committees as requested. Participates in professional development efforts to keep current on health care trends and practices. Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

High School Graduate 3 or more years of medical support services experience including 2 years in a health care organization. Additional appropriate education may be substituted for two years of support services experience.

Preferred Education and Experience

Bachelors Degree Health or business administration Post graduate work in medical records and communications practices. Medical experience can be substituted for education on a year for year basis.

Knowledge Requirements

This position requires highly developed skills and expertise in analysis, interpersonal communication, individual/organizational behavior, administration, business, technology, and clinical applications.

Time Type: Full time

Job Requisition ID: R-58053

Important information for you to know as you apply

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail]. Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

About The University of Kansas Health System

As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.