Medical Support Assistant( Advanced)

US-Department-of-Veterans-Affair; New Orleans (LA); Presencial; USD 42.000 - 56.000; Tempo integral

Resumo da vaga

Southeast Louisiana Veterans Health Care System in New Orleans, LA, seeks a Medical Support Assistant (Advanced) to support the Specialty Care division within Medical Administration. Duties include receipt, intake, and indexing of health and administrative information across Medicine, Mental Health, Surgery, and PM&R specialties.

The role emphasizes advanced knowledge of health care processes, patient flow, and coordination with diverse clinicians to ensure timely access to care and proper

Qualificações

• US Citizenship required or qualification under VA grandfathering provisions.
• English language proficiency in speaking and writing per 38 U.S.C. § 7403(f).
• Education: High school diploma or GED or state/provincial proficiency certificate.
• Experience: None.

Conhecimentos

Interdisciplinary coordination

Healthcare administration terminology

Communication with clinicians

Priority setting and organization

Patient support and customer service

Formação

High School Diploma or equivalent

Descrição da vaga

This Medical Support Assistant (Advanced) position works in Specialty Care in the Medical Administration Service of the Southeast Louisiana Veterans Health Care System located in New Orleans, Louisiana performing duties related to the receipt, intake, and indexing of health and administrative information. Specialty Sections include, but are not limited to: Medicine, Mental Health, Surgery and Physical Medicine and Rehabilitation.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Experience. None.
• Licensure/Certification/Registration. None.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

Medical Support Assistant (Advanced), GS-06.

(1) Experience. One year of creditable experience equivalent to the next lower grade.

(2) Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs:

(a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

(b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

(c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

(d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

(e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

(f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is GS-06.

Physical Requirements

Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, pulling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.

Work Environment

Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.