Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Muskegon (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A federal healthcare organization is seeking an Advanced Medical Support Assistant to provide administrative support within the Business Operations Service. This role involves scheduling appointments, managing patient records, and collaborating with care teams to ensure high-quality treatment for Veterans. The ideal candidate should have knowledge of medical terminology and experience in data entry. This position requires strong communication skills to effectively interact with patients and medical professionals.

Qualifications

• Practical knowledge of scheduling patient appointments and managing electronic records.
• Experience in a healthcare environment preferred.
• Ability to work collaboratively with interdisciplinary teams.

Responsibilities

• Serve as the initial point of contact for patients and clinics.
• Manage appointment scheduling and follow-up communications.
• Coordinate with care teams to ensure patient needs are met.

Skills

Computerized data entry

Information processing systems

Medical terminology

Effective communication skills

Job description

The Battle Creek VA Medical Center is recruiting for an Advanced Medical Support Assistant (AMSA) to function within Business Operations Service (BOS) within Pact Team at the Battle Creek VAMC, Lansing Clinic, Muskegon Clinic and Wyoming Clinic. This position provides clerical administrative support in the coordination, care, and treatment provided to patients throughout the Medical Center.

Duties

The work includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. The work requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).

Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

Work Schedule

Monday - Friday 8:00AM - 4:30PM - Hours may vary based on Veteran's needs. Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 91171-A. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.

Requirements