Medical Support Assistant (Adv

Veterans Health Administration; North Little Rock (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

Veterans Health Administration’s Central Arkansas VA Health System is seeking an Advanced Medical Support Assistant (AMSA) to support Community Care Services and patient care areas. This role emphasizes customer service, effective communication, and efficient administrative support across clinics and care transitions.

Join a busy interdisciplinary team where you will assist with schedules, patient communications, and coordination of care from discharge through follow-up, ensuring high-quality

Qualifications

• High school diploma or GED required.
• Experience is not required for this role.

Responsibilities

• Provide administrative support for designated patient care areas with a focus on customer service and positive communication.
• Coordinate with the patient care team to monitor clinic schedules and ensure timely access to care across multiple clinics.
• Assist with communications during inpatient-to-outpatient transitions and with notifications to patients and external facilities as needed.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Advanced Medical Support Assistant (AMSA) will be with Community Care Services. They work at the Central Arkansas Veterans Healthcare System, Little Rock, Arkansas and provides administrative support to designated patient care areas, with a strong emphasis on customer service and positive communication.

Basic Requirements

• United States Citizenship: Be a citizen of the United States (U.S.).
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).

Experience and Education

• No experience required.
• High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Certification

• None required.

English Language Proficiency

• Medical Support Assistants must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

To qualify for the GS-06 level, your resume must demonstrate you possess the required experience necessary to possess the Knowledge, Skills, and Abilities (KSAs) required for the grade. Be specific when describing the job duties that demonstrate you possess the KSAs listed. Resume must include hours per week for work experience credit.

The full performance level of this vacancy is GS-06.

Medical Support Assistant (Advanced), GS-06

Experience

• One year of experience equivalent to the GS-05 grade level.

Assignment

The Advanced MSA performs difficult and responsible specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).

Demonstrated Knowledge, Skills, and Abilities (KSAs)

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Preferred Experience

• Customer Service Experience; Experience with Microsoft Suite.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements

Physical aspects associated with work required of