Medical Support Assistant

U.S. Department of Veterans Affairs; Johnson City (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Inpatient Advanced Level Medical Support Assistant to provide expert administrative support in a collaborative healthcare environment. This role involves interacting with patients and healthcare teams, utilizing various office technologies, and ensuring efficient scheduling and communication. Ideal candidates will possess strong clerical and customer service skills, along with a solid understanding of medical terminology. Join a mission-driven organization committed to serving veterans and making a meaningful impact in their healthcare journey.

Qualifications

• Experience in clerical, office, or customer service work.
• Ability to communicate effectively with diverse individuals.

Responsibilities

• Provide administrative support in a medical setting.
• Use office automation equipment to assist patient care.

Skills

Clerical Skills

Customer Service

Office Automation

Medical Terminology

Communication Skills

Education

High School Diploma

Two Years of Education Above High School

Tools

Computer Systems

Web-Based Scheduling Programs

Electronic Health Records

Multiple Line Phone Systems

Job description

The Inpatient Advanced Level Medical Support Assistant (MSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary care delivery model.
Duties

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Requirements

Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
• Education. One year above high school; or
• Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
• Certification. None required.
• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:
GS-4 Medical Support Assistant, GS-4

• Experience. One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
• Education. Two years of education above high school. AND
• Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:

Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.

Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.

Knowledge of basic medical terminology to assist in the provision of care to patients

Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.

Medical Support Assistant, GS-5

• Experience. One year of experience equivalent to the GS-4 grade level; OR,
• Education. Four years of education above high school. AND
• Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:

Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.

Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.

Ability to schedule medical appointments in a clinical setting.

Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.

Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

Note: You must provide detailed information of your experience performed. Information such as "I was a Medical Support Assistant" is insufficient to determine your qualifications. Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week.

Preferred Experience: None

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is the GS-04 - GS-05 grade level.

Physical Requirements: The work is mainly sedentary but requires some bending, walking, standing and the carrying of such things as patient records, supplies and inter-office mail.