Medical Staff Services Supervisor

101 Riverside Hospital, Inc.; United States; On-site; USD 61,000 - 83,000; Full time

Job summary

Riverside Health in Newport News, Virginia is seeking a Credentialing Supervisor to oversee centralized credentialing operations within the Central Verification Office. You will supervise credentialing specialists, enforce quality standards, and ensure timely processing of provider credentialing, privileging, and reappointment activities.

This role requires an Associate's degree in Business or Healthcare Administration and at least two years of credentialing experience, including supervisory

Qualifications

• Associates degree in Business or Healthcare Administration is required.
• 2 years administrative or credentialing experience is required.
• 1 year lead or supervisory role is required.
• Certified Professional Credentialing Specialist (CPCS) is preferred.
• Bachelor’s degree in Business or Healthcare Administration is preferred.

Responsibilities

• Supervise credentialing specialists and manage workload.
• Ensure timely completion of initial, reappointment, and privileging files.
• Audit credentialing files and maintain provider data in CredentialStream.
• Provide onboarding and ongoing training for staff.
• Manage performance and conduct annual evaluations.
• Serve as backup for credentialing, privileging, and reappointment processing.
• Prepare committee notices, agendas, minutes, and attendance documentation.
• Assist with iPAD preparation and updates for committees.
• Provide an overview of initial applications to physicians and committee members.
• Maintain relationships with Unified General Medical staff.

Skills

Administrative experience

Credentialing experience

Leadership experience

Education

Associates Degree in Business or Healthcare Administration

Bachelor's Degree in Business or Healthcare Administration

Tools

Credential Stream

Job description

Newport News, Virginia

Hiring Range $60,600.00 - $83,325.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Works under the direct supervision of the Director of Medical Staff Services, the Credentialing Supervisor oversees centralized credentialing operations within the Central Verification Office of Riverside Health, ensuring the timely, accurate, and compliant processing of provider credentialing, privileging, and reappointment activities. This role provides direct supervision of credentialing specialists, enforces productivity and quality standards, and ensures alignment with organizational priorities, regulatory requirements, and established timelines. The Credentialing Supervisor is accountable for maintaining audit-ready files, driving workflow efficiency, and supporting operational excellence across all credentialing functions.

What you will do

• Supervise and support credentialing specialists; manage workload distribution and productivity.
• Ensure timely completion of initial, reappointment, and privileging files.
• This position will conduct quality reviews and audits of credentialing files and maintain accurate provider data in the credentialing system (Credential stream).
• Provides support with onboarding and training of new staff along with continued education and development.
• Manages performance of credentialing specialist.
• Completes annual evaluations in a timely manner.
• Serve as a backup in the processing of credentialing, privileging, and reappointment files as needed to support operational demands.
• Responsible for assuring the needs of the committee meetings, to include notices, dietary needs, minutes, agendas, packet preparation, and attendance documentation.
• Additional meeting responsibilities include iPAD preparation and updating for specific committees.
• Provide an overview of the results for initial applications to the appropriate physicians and committees for all RH facilities.
• Acts as a resource to and maintains a working relationship with the members of the Unified General Medical staff.

Education

• Associates Degree, Business or Healthcare Administration (Required)
• Bachelors Degree, Business or Healthcare Administration (Preferred)

Experience

• 2 years Administrative or Credentialing Experience (Required)
• 1 year Lead or Supervisory Role (Required)

Licenses and Certifications

• Certified Professional Credentialing Specialist (CPCS) - National Association Medical Staff Services (NAMSS) (Preferred)

If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.