Medical Services Coordinator

LifeStance Health Inc.; Town and Country (MO); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. seeks a Medical Services Coordinator to act as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. In-office and remote patient interactions require strong customer service and HIPAA-compliant handling of information.

The role involves prior authorizations, lab orders, paperwork coordination, referral handling, and ensuring accurate patient records, with a starting wage of $20.25 per hour and potential quarterly bonuses.

Qualifications

• High School diploma or equivalent required.
• 1+ year experience in healthcare operations, customer service, or similar role.
• Strong communication and written/verbal skills.
• Proficient with EMR systems and Microsoft Office.

Responsibilities

• Coordinate medical care and provide patient and clinician support.
• Assist with prior authorizations, lab orders and records requests.
• Facilitate communication among patients, medical staff and pharmacies.
• Support telehealth access and patient portal troubleshooting; triage urgent requests.

Skills

Multitasking

Communication

HIPAA Compliance

EMR Systems

Microsoft Office

Education

High School or GED

Associates or Bachelor’s Preferred

Job description

## Medical Services CoordinatorApply: In-Office: TOWN AND COUNTRY (MO): Full time: Posted Today: JR106458At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!*LifeStance Health Values** Belonging: We cultivate a space where everyone can show up as their authentic self.* Empathy: We seek out diverse perspectives and listen to learn without judgment.* Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.* One Team: We realize our full potential when we work together towards our shared purpose.*Benefits* As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.**Job Summary:**The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in- person and remote patients and clinicians.**Compensation**: Starting at $20.25/hourly, plus quarterly bonus/incentive potential**Location:** 425 S Woods Mill Rd Suite 150, Town & Country, MO 63017**Duties/Responsibilities:****Operational Excellence:*** Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.* Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.* Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.**Patient Support:*** Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)* Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy* Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.* Ensure accuracy of patient pharmacy information in the medical record* Scan all hard copy correspondence into patient’s EHR record* Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.* Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.* Assist in coordination of external referrals for patient care**Clinician Support:*** Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.* Coordinate with clinicians pertaining to any additional patient questions.* Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)**Required Skills/Abilities:*** Ability to multitask and prioritize duties to support delivery of high-quality patient experience.* Ability to work independently and as a team member.* Strong communication skills, both written and verbal.* Proficient in using Computer Software Applications (Microsoft Office & EMRs)* Comfortable handling sensitive and confidential Information (HIPAA)**Education and Experience:*** High School or equivalent required, associates/bachelor’s degree preferred.* 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.**Professionalism and Decision-making Responsibilities:*** Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.* Build Relationships: Establish and maintain positive working relationships with others internally and externally to achieve the organization's goals. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.* Growth Mindset: Actively look for ways to improve processes/performance. Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem.* Flexibility and Adaptability: Willingness to be flexible in responsibilities and easily adapt to the company's needs.* Organization & Attention to Detail: Set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information. Understand the need for accurate information in data entry and communication with patients/clients and staff.* Conflict Resolution: Work cooperatively and effectively with others to resolve problems and express disagreements in a way that does not attack/disparage others or impact patient care.**Physical Requirements:*** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.*LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.*