Medical Services Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES; Snellville (GA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Medical Services Coordinator in Snellville, GA to coordinate medical care, support patients and clinicians, and ensure quality customer service for in-person and remote patients. Compensation starts at $21.00/hour with quarterly bonus potential.

Located at 3991 Highway 78 W, Ste 203 Snellville, GA 30039, this role focuses on operational excellence, patient support, and clinician assistance within a fast-growing mental health practice.

Qualifications

• High school diploma or equivalent required.
• 1+ years of healthcare operations or similar role preferred.
• Experience with EMRs and Microsoft Office is preferred.

Responsibilities

• Create a positive work environment and support clinician and staff engagement.
• Provide patient support via in-person and remote channels including timely responses to needs.
• Coordinate with clinicians regarding patient questions and administrative duties.
• Assist with patient forms, prior authorizations, lab orders, and referrals as needed.

Skills

Multitasking

Independent worker

Strong communication

MS Office & EMRs

HIPAA compliance

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Microsoft Office

EMR software

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

Belonging

We cultivate a space where everyone can show up as their authentic self.

Empathy

We seek out diverse perspectives and listen to learn without judgment.

Courage

We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

One Team

We realize our full potential when we work together towards our shared purpose.

Benefits

• medical
• dental
• vision
• AD&D
• short and long-term disability
• life insurance
• a 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• an Employee Assistance Program

Job Summary

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in- person and remote patients and clinicians.

Compensation: Starting at $21.00/hourly, plus quarterly bonus/incentive potential

Location: 3991 Highway 78 W, Ste 203 Snellville, GA 30039

Duties/Responsibilities

Operational Excellence

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support

• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
• Facilitate communication as needed between the patient, medical staff and the patient's pharmacy
• Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.
• Ensure accuracy of patient pharmacy information in the medical record
• Scan all hard copy correspondence into patient's EHR record
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
• Assist in coordination of external referrals for patient care

Clinician Support

• Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)

Required Skills/Abilities

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience

High School or equivalent required, associates/bachelor's degree preferred.

1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Professionalism and Decision-making Responsibilities

• Behave Ethically: Understand ethnic behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.
• Build Relationships: Establish and maintain positive working relationships with others internally and externally to achieve the organization's goals. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Growth Mindset: Actively look for ways to improve processes/performance. Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem.
• Flexibility and Adaptability: Willingness to be flexible in responsibilities and easily adapt to the company's needs.
• Organization & Attention to Detail: Set priorities, develop a work schedule, and monitor progress towards goals, and track detail