Medical Services Coordinator

LifeStance Health; Folsom (CA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

AD&D, disability and life insurance

401k with employer match

Parental leave

Job summary

LifeStance Health is seeking a Medical Services Coordinator in Folsom, CA to coordinate medical care, support patients and psychiatric clinicians, and ensure high-quality service for in-person and remote patients.

This full-time role offers competitive benefits, starting pay at $23.50 per hour, Monday–Friday 8:00 am–5:00 pm, plus potential bonuses and growth opportunities within a national mental health practice.

Qualifications

• Must multitask and prioritize to support high-quality patient experience.
• Strong written and verbal communication.
• Proficient with Microsoft Office and EMRs; HIPAA compliance.
• Associates or Bachelor's degree preferred; HS diploma required.

Responsibilities

• Drive Operational Excellence and support engagement among clinicians and staff.
• Deliver strong customer service and handle patient needs, including difficult situations.
• Coordinate with clinicians, patients, and pharmacy to ensure smooth care processes.

Skills

Multitasking

Customer service

Communication

Teamwork

HIPAA compliance

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

MS Office

EMRs

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it’s hard - because we know it’s worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Summary

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medicalcare, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians.

Compensation

Starting at $23.50/hourly, plus quarterly bonus/incentive potential

Hours

Monday - Friday 8:00 am - 5:00 pm

Location

2365 Iron Pont Rd Suite 210 Folsom, CA 95630

Duties/Responsibilities

• Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situation.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support

• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patientforms/paperwork (i.e. FLMA)
• Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy
• Manage phone systems: Answer incoming calls to medical services line and provide patientsupport with medication related questions, refill requests, release requests, appointmentreschedules, miscellaneous inquires, etc.
• Ensure accuracy of patient pharmacy information in the medical record
• Scan all hard copy correspondence into patient’s EHR record
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting asneeded.
• Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct tocorrect departments or elevate for assistance.
• Assist in coordination of external referrals for patient care

Clinician Support

• Provide general clinician support – assist clinicians with administrative questions and/or dutiessuch as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)

Required Skills/Abilities

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience

• High School or equivalent required, associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [e-mail]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.