Medical Services Coordinator

lifestance; Austin (TX); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Austin, TX seeks a Medical Services Coordinator to coordinate medical care and support patients and clinicians, ensuring quality customer service for in-person and remote patients and clinicians.

Starting at $21/hour with quarterly bonus potential, this full-time role offers comprehensive benefits and opportunities to grow within a patient-centered, team-based environment.

Qualifications

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Proficient in using Computer Software Applications (MS Office & EMRs).
• Comfortable handling sensitive and confidential information (HIPAA).

Responsibilities

• Operational Excellence: Create a positive work environment; support in-office clinician and staff engagement activities to promote LFST culture.
• Provide strong customer service, responding quickly to patient needs and managing difficult situations.
• Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
• Patient Support: Assist clinicians with necessary patient care tasks including prior authorizations, lab orders, and records requests.
• Facilitate communication between patient, medical staff and pharmacy.
• Manage phone systems and provide patient support for medication questions, refill requests, and appointment changes.
• Ensure accuracy of patient pharmacy information in the medical record.
• Scan all hard copy correspondence into EHR.
• Assist patients with telehealth access and Patient Portal issues.
• Triage urgent requests and escalate as needed.
• Assist in coordination of external referrals for patient care.
• Clinician Support: Provide administrative duties and coordinate with clinicians on patient questions.
• Aid in termination processes for patients as needed.

Skills

Multitasking

Independent worker

Strong communication

MS Office

EMR systems

HIPAA compliance

Education

High School diploma

Associates/Bachelor's degree preferred

Tools

Microsoft Office

EMR software

Job description

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

• As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Summary: The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in- person and remote patients and clinicians.

Compensation: Starting at $21.00/hourly, plus quarterly bonus/incentive potential

Location: 9501 N Capital Of Texas Highway Suite 104 Austin, TX 78759

Duties/Responsibilities:

• Operational Excellence:
• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Patient Support:
• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
• Facilitate communication as needed between the patient, medical staff and the patient's pharmacy
• Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.
• Ensure accuracy of patient pharmacy information in the medical record
• Scan all hard copy correspondence into patient's EHR record
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
• Assist in coordination of external referrals for patient care
• Clinician Support:
• Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)

Required Skills/Abilities:

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:

• High School or equivalent required, associates/bachelor's degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Professionalism and Decision-making Responsibilities:

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.
• Build Relationships: Establish and maintain positive working relationships with others internally and externally to achieve the organization's goals. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Growth Mindset: Actively look for ways to improve processes/performance. Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem.
• Flexibility and Adaptability: Willingness to be flexible in responsibilities and easily adapt to the company's needs.
• Organization & Attention to Detail: Set priorities, develop a work schedule, and monitor progress towards goals, and t