Medical Secretary l

UCF; Orlando (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Education assistance

Employee discounts

Job summary

University of Central Florida’s Counseling and Psychological Services (CAPS) seeks a professional Medical Secretary I to provide essential administrative support in a fast-paced mental health setting. You will be the first point of contact, creating a welcoming and confidential environment for students and clients.

Responsibilities include electronic check-ins, data processing, appointment scheduling, and handling high-volume telephone coverage.

Qualifications

• High School Diploma or equivalent and 0+ years of relevant experience.
• Experience in medical/clinical front desk or mental health office setting.
• Experience with electronic records systems, scheduling platforms, or similar administrative software.
• Experience handling confidential PHI in compliance with privacy standards.

Responsibilities

• Serve as the first point of contact for CAPS clientele and campus community.
• Create a welcoming, respectful environment for clients.
• Electronically check-in clients and process initial data; follow-up as needed.
• Schedule and reschedule appointments; assist with check-in procedures.
• Provide primary telephone coverage and assess urgent needs for counselor involvement.

Skills

Front desk

Phone coverage

PHI privacy

Electronic records

Education

High School Diploma or equivalent

Tools

Scheduling platforms

Electronic records systems

Privacy/compliance software

Job description

Counseling and Psychological Services:

Counseling & Psychological Services is home to an interdisciplinary team of full-time psychologists, social workers, mental health counselors, treatment coordinators and support staff who are fully committed to the success and well‑being of our students.

The Opportunity

The University of Central Florida’s Counseling and Psychological Services (CAPS) is seeking a professional and detail‑oriented Medical Secretary I to provide essential administrative support in a fast‑paced mental health setting. This position serves as a key point of contact for students and clients and plays an important role in creating a welcoming, respectful, and confidential environment.

Responsibilities

• Serve as the first point of contact for Counseling and Psychological Services clientele and the campus community at large.
• Create a welcoming, nurturing, and respectful environment for clients.
• Electronically check‑in arriving clients, process all initial electronic client data, and follow‑up contact as needed and/or assigned.
• Assist clients with electronic check‑in processes and procedures.
• Schedule/reschedule appointments.
• Observe client behaviors and report to Counselor anything of significance.
• Work effectively with individuals from varied backgrounds and experiences, including those with psychological challenges or those in distress.
• Provide primary telephone coverage; assess nature of client calls; determine if immediate assistance by a counselor is indicated; create a professional image of CAPS through responsive, respectful telephone behaviors.
• Follow established CAPS opening and closing protocol.
• Provide support to professional staff and CAPS projects as requested in a timely manner.
• Perform other duties as assigned.

Minimum Qualifications

High School Diploma or equivalent and 0+ years of relevant experience.

Preferred Qualifications

• 1+ year experience working in a medical, clinical, or mental health office setting.
• Experience providing front desk and high‑volume telephone coverage in a healthcare or administrative environment.
• Experience using electronic records systems, scheduling platforms, or similar administrative software.
• Experience handling confidential or protected health information (PHI) in compliance with privacy standards.

The most successful candidates may possess the following qualities:

• Ability to maintain boundaries as related to confidentiality.
• Ability to quickly learn new policies and procedures and computer software programs.
• Ability to prioritize assigned projects.

Additional Application Materials Required

In addition to your application please include a resume.

Special Instructions to the Applicants

• This is an hourly position, but the annualized salary amount is starting at $32,703.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment‑based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes‑ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more... For more benefits information, view the UCF Employee Benefits Guide

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Student Success and Well-Being (SSWB) - Counseling Center

Work Schedule

Monday-Friday from 8:00 AM-5:00 PM.

Type of Appointment

Regular

Expected Salary

$15.66 to Negotiable

Job Posting End Date

11-22-2026-12-00-AM

Veteran’s Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke‑free campus and an E‑Verify employer.

For general application or posting questions, please email [e-mail].

If an accommodation due to a disability is needed to apply for this position, please email [e-mail].