Medical Secretary-FT/Burlington

Bristol Hospital Multi Specialty Group; Bristol (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Bristol Health is seeking a Medical Secretary to join our busy physician practices. You will provide essential front-desk support, greet patients, verify insurance, and enter demographic data into the electronic health record system.

The role involves coordinating appointments, processing payments, and maintaining office supplies, with emphasis on accuracy, confidentiality, and compassionate patient service in a fast-paced clinical setting.

Qualifications

• High school diploma required.
• Six months of healthcare front desk or related experience preferred.
• No state/federal licensure required.

Responsibilities

• Handle patient reception and registration efficiently.
• Review and enter demographic and insurance information into the system.
• Assist with appointments, scheduling, and basic clerical tasks.

Job description

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.We offer a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of our employees and their families. Eligible team members have access to medical, dental, and vision insurance, paid time off (PTO) and paid leave, a 403(b) retirement savings plan with company matching, company-paid life insurance, and an array of additional perks including employee assistance and wellness programs. (Exact eligibility and coverage details vary by role and employment status.)Performs a wide variety of cross-coverage duties to provide clerical and/or clinical support to physician practices including but not limited to patient reception, flow and care. Maintains patient electronic records and insures adequate office and medical supplies for assigned areas. Explains policy and procedure and routes patient information. Answers phone calls and assesses as necessary. Works closely with Centralized Appointment Scheduling to assure patient levels are maximized. Provides clinical support as assigned under the direction of the Medical providers.Performs Administrative Support Duties:Performs various reception duties: answers phones, processes patients and accurately reviews/enters demographic/insurance information into systemAble to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipmentAssists Office Manager with projects and requestsCompliant with company/financial policy and procedureMaintains reception area and work space in a neat, clean orderMay be required to float to other areas as required by business needsEffectively Manages Patient Appointments and Registration and Patient CareEnsures all patients and visitors are pleasantly acknowledged and greeted immediately upon arrivalAnswers all incoming calls within three ringsAccurately reviews and updates patient information, including insurance verification, in systemCompletes insurance card and photo ID scanning upon registrationObtains all pre-certifications for visits, tests and procedures as requiredResponsible for completing call-backs to patient as directedFollows post-visit protocol and schedules patients as directedProcesses Patient Payments DailyCollects co-pays, self-pay and past due balances at time of service with a 98% collection ratePosts and close the batch for the daySubmits completed or balanced journal and cash, checks and credit cards to Office Manager at the completion of the work dayEnsures Specialist Authorization and Certifications Are Completed For All VisitsResponsible for obtaining all authorizations for the specialist within 24 hours of the visitAccurately documents all authorization data in systemIdentifies “carved out” insurance benefits on a case by case basis and documents accordinglyEffectively provides patient information to insurance companies to secure medical necessity for treatment plan documented by the providerIs competent in scheduling diagnostic tests and procedures/surgeries required by specific practices/specialties as designated by managerCollects Patient Data and Materials When Working in Clinical CapacityObtains health history and base line patient data from patientsPerforms routine physical assessment functions such as blood pressure, temperature, pulse, visual test, EKG, Pulmonary Function TestCollects urine and blood samples in accordance with established protocolsUses discretion in disseminating patient information to outside sourcesPerforms simple lab tests (CBC, glucose, HKL, etc.) per policy and procedureReviews patient record for completeness prior to visitProvides entries to patient records as necessary in preparation for provider reviewMonitors the return of lab/test results. Assures all results requested are complete and available for provider reviewAssists With Patient Care and Maintains Clinical AreasDelivers on-site care for patients under Medical Provider directionAssists in the delivery of patient care such as suturing, wound care. Debridement, etc.Assures callbacks to patients under medical direction are in accordance with protocolResponsible for restocking exam rooms as necessary with instruments and medical suppliesCleans and prepares exam rooms per protocol; sterilizes instruments as necessaryMonitors and arranges for proper disposal of lab and medical waste/suppliesPerforms quality controls and maintains records for lab equipment/refrigeratorsEducational / Minimum Requirements:High School Graduate. Prefer six months experience as a medical secretary, patient access, customer service representative, or other healthcare-related experience.State/Federal Mandated Licensure or Certification Requirements:NoneBristol Hospital Mandated Educational Requirements:General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.Special Requirements:Demonstrated proficiency in electrocardiographic testing. Must be able to take vital signs, knowledgeable in medical terminology, anatomy and physiology. Familiarity with medical equipment common to a medical practice. May be required to float to other areas as business needs dictate.Physical Requirements:Bending, stooping, walking, sitting on a daily basis. On feet most of the day. Assists patients in and out of treatment rooms, in and out of chairs, on and off exam tables. Ability to spend one to four hours/day at computer terminal/personal computer performing data entry analysis. Must be able to hear with sufficient acuity so as to understand routine conversation in person or over telephone. Must possess sufficient visual acuity so as to read, use computers and conduct essential job functions in an acceptable manner. Must be able to speak so as to be understood by the average person. Significant documentation and paperwork review requiring extensive visual acuity.Work Environment:Medical office setting with direct exposure to patients, body fluids, possible exposure to blood borne pathogens. High volume of telephone and personal contact with customers. (If performing Radiologic Technologist key job elements will have radiation exposure.)Cognitive Requirements:Must be able to triage patients according to need and time requirements. Must possess excellent communication skills. Must provide comprehensive, accurate initial assessment to Medical Providers. Must be able to read both routine and technical information with comprehension. Must be able to write so the average person can comprehend. Must be able to perform simple calculations for medication doses, physical exams and tests administered. Maintains knowledge of CLIA requirementsDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.