Medical Secretary

Arcare; Fort Smith (AR); On-site; USD 19,000 - 28,000; Part time

Job summary

Arcare is seeking a friendly, organized Medical Secretary to join our clinic in Fort Smith, AR. This part-time role involves handling clerical tasks, scheduling, patient intake, and billing support to ensure smooth patient visits.

You will manage calls, greet patients, prepare forms, and maintain confidential records while contributing to a positive patient experience in a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and teamwork abilities.
• Basic computer knowledge preferred.

Responsibilities

• Schedule patient appointments and confirm visits.
• Answer calls and direct to staff.
• Greet visitors and direct to staff.
• Collect insurance forms and intake documents.
• Maintain patient records and billing information.
• Ensure patient confidentiality and HIPAA compliance.
• Travel to fill in at other locations as required.

Skills

Strong communication skills

Basic computer knowledge

Education

High school diploma or equivalent

Job description

• Location 1501 S Waldron Road,Fort Smith, AR, 72903,United States
• Job Category Clinic Services
• Employee Type PART TIME HOURLY
• Required Degree High school
• Travel 15%
• Manage Others No

Contact information

• Name Anthony Nicholson
• Email [e-mail]

Description

Job Title: Medical Secretary Job Type: Part-time Travel: 0-15%

Qualifications

• High school diploma or equivalent
• Strong communication skills with the ability to work independently and collaboratively in a team
• Basic computer knowledge is preferred

Job Summary

Discover a rewarding career at Arcare. We are seeking a friendly, organized, and detail-oriented Medical Secretary to join the Arcare team. In this role, you will be an essential part of our medical office, responsible for managing clerical tasks that prepare patients for their visits, arrange payments, and schedule follow-up appointments as needed. Your responsibilities will include answering phone calls, scheduling appointments, preparing medical charts, collecting third-party payment information, recording charges, and collecting fees, along with any other assigned duties. The ideal candidate will possess a strong desire to support our patients and help create a positive experience for them at Arcare. This position is perfect for someone who enjoys working in a team environment and is passionate about providing excellent service to others.

Essential Functions

• Schedule and confirm patient diagnostic appointments and medical consultations.
• Answer telephones, and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Interview patients to complete documents and forms such as intake and insurance forms.
• Operate office equipment such as copy machines, fax machines, voice mail messaging systems, and use word processing and other software applications to prepare reports or letters.
• Transmit correspondence and medical records by mail, e-mail, or fax.
• Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
• Arrange hospital admissions for patients.
• Complete insurance and other claim forms.
• Ensures patient confidentiality, and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Participates in clinic in-services and meetings.
• Establishes that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly. Updates patient income and demographics every annually, or sooner, if necessary.
• Collects and receives patient fees, and collects and maintains patient registration and utilization data for the UDS reports. Maintains petty cash drawer for clinic.
• Mail/Fax lab reports to other physicians' offices, copies medical records, and places lab and x-ray reports in charts in a timely manner.
• Performs necessary duties on computer system in clinic office. Performs any other duties assigned by the supervisor.
• Participates in the organization's Quality Improvement activities and assist in any role deemed necessary for providing primary health care.
• Provide patient-centered service that is culturally and linguistically appropriate
• Assist in coordinating seamless transitions of patient care across multiple care setting by using the combined expertise of care team members.
• Employ active listening techniques during interaction with patients, families, and team members
• Utilize quality data to identify process changes that will improve individual patient and population management
• Use health information systems efficiently to manage and improve services at the individual and system levels and ensure that delivery of timely and accurate information
• Participate in care team huddles to prepare and coordinate patient care activities
• Other duties as may be assigned
• Travel to fill in at other locations is required.

About Arcare

Founded on the belief that healthcare is a right, not a privilege, Arcare exists to make comprehensive, high-quality care accessible to everyone, especially in rural and underserved communities. What began in the rural Arkansas delta has grown into a multi-state healthcare network, but our mission remains the same: Health for All. That mission drives everything we do, from accepting every patient, regardless of insurance status or ability to pay, to expanding access to care and improving health outcomes in the communities we serve.

We believe strong communities start with strong teams. We foster a supportive, collaborative environment where employees are valued, encouraged to grow, and empowered to make a meaningful impact through their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A healthy work-life balance and a predictable schedule are part of our workplace culture.

Whether caring for patients in the clinic, supporting operations behind the scenes, or serving communities through outreach and education, our teams are united by a shared purpose: delivering compassionate, accessible care that improves lives.

Equal Opportunity Employer

Arcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.