Medical Secretary

Beth Israel Lahey Health; Danvers (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A healthcare organization in Danvers, Massachusetts is seeking a Frontline Representative to join their Specialty Care team. This role involves ensuring a positive patient experience through key responsibilities such as phone interactions, registration, scheduling, and billing. Candidates should have a High School degree and at least one year of experience in customer service. Strong communication and multitasking skills are essential. The pay range is $20.00 - $26.92 per hour, and vaccination against influenza is required.

Qualifications

• Minimum 1 year in a high-volume customer service-related position

Responsibilities

• Handle phone interactions
• Perform registration tasks
• Schedule appointments
• Collect co-pays and manage billing
• Confirm appointment calls

Skills

Strong customer service skills

Strong PC skills

Effective written communication

Effective verbal communication

Ability to multitask

Education

High School Degree or GED

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

BILH Specialty Care is where you can truly make a difference. Performing as a frontline representative of BILH Specialty Care you will exercise the highest standards of customer service in all interactions with patients and staff.

This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Job Description

• Phone interactions
• Registration
• Scheduling
• Co-pay collection and billing
• Appointment confirmation calls

Requirements

• Education: High School Degree or GED
• Experience: Minimum 1 year in high-volume customer service-related position
• Skills: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask

Pay Range

$20.00 - $26.92

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled