Medical Screener - Reception Technician (Customer Service)

CSL Plasma; St. Louis (MO); On-site; USD 19,000 - 26,000; Full time

Job summary

CSL Plasma in St. Louis, MO seeks a front-line donor center associate to greet donors and guide them through registration and screening procedures for plasma pheresis.

You'll perform health screenings, answer questions, record donor data, and help educate donors about center policies and donation processes, safety, and confidentiality. Cross-training and bilingual support may be available.

Qualifications

• High school diploma or equivalent.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Responsibilities

• Greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for the plasma pheresis process.
• Assist qualified donors in completing the screening process in compliance with SOPs, including health history, basic medical questions, referring to medical staff when appropriate, and performing health screenings such as blood pressure, pulse, weight, temperature.
• Educate donors on the use of therapeutic products made from donated plasma and explain the screening process, health tests, appointment system, donation fees, center policies, proper nutrition, and other relevant information.
• Registering applicants and transferring donors based on training and center needs.
• Answering phone calls and directing inquiries to the appropriate staff.
• Monitor donor reactions during or after pheresis and notify staff as needed.
• Record donor data accurately in the electronic donor information management system as per SOPs.
• Understand policies for hyper immune programs at the center.
• Maintain a clean, safe work environment and ensure supplies are available; comply with HSE and OSHA policies; promote safety.
• Maintain confidentiality of all personnel, donor, and center information.
• Cross-training in other areas may be required.
• Bilingual skills may be required, at the discretion of the organization, to meet business needs.
• Perform other job-related duties as assigned.

Skills

Customer service

Basic math

Bilingual abilities

Education

High school diploma or equivalent

Job description

Responsibilities

• Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels.
• Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
• May answer the telephone and answer callers question or transfer call to appropriate staff member.
• Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations
• Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.