Medical Screener - Reception Technician (Customer Service)

CSL Plasma; Springfield (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

CSL Plasma seeks a Screening Associate at our Springfield, MO donation center. You will greet donors, guide them through registration and screening, and ensure donor suitability per SOPs. Training will be provided to support accurate data capture and donor education.

Responsibilities include health history review, basic medical questions, and coordinating with medical staff as needed, with a focus on safety and confidentiality. Potential for cross-training based on center needs.

Qualifications

• High school diploma or equivalent is required.
• Minimum of three months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
• Will perform basic math calculations.

Responsibilities

• Greet donors at the plasma collection center and assist with registration procedures.
• Assist qualified donors in completing the screening process in accordance with SOPs.
• Conduct health screenings including blood pressure, pulse, weight, temperature and finger stick for hematocrit and total protein.
• Educate donors on processes, policies, appointment system, donation fees and center information as trained.
• Record donor data accurately in the electronic donor information management system.

Skills

Customer service

Clerical support

Medical terminology

Attention to detail

Education

High school diploma or equivalent

Job description

Job Description

The Opportunity

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

You will report to the Assistant Center Manager.

The Role

In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process.

The screening procedures includes but is not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.

Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels.

Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma.

This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor.

Ensure that all donor questions are answered timely, accurately and professionally.

May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.

May answer the telephone and answer callers question or transfer call to appropriate staff member.

Maintain alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.

Alerts Group Leader or Supervisor of donor flow issues.

Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

Understand the policies and procedures associated with hyper immune programs at the center if applicable.

9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed.

Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.

Promote safety in all actions.

Maintain confidentiality of all personnel, donor and center information.

May be cross-trained in other areas to meet the needs of the business.

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Perform other job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience

Will perform basic math calculations

Working Conditions

Understand, remember and apply oral and/or written instructions

Understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast-paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs