Medical Screener - Reception Technician (Customer Service)

CSL; Kent (WA); On-site; USD 26,000 - 37,000; Full time

Job summary

CSL plasma center is hiring for a front-line donor services role. You will greet donors, verify eligibility for pheresis, and guide them through the screening process per SOPs. After training, you may educate donors about therapies derived from plasma, center policies, and appointment systems.

The position requires basic math, good communication, and the ability to maintain confidentiality. Depending on needs, you may help register or transfer donors and handle inquiries with courtesy and

Qualifications

• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment.
• Must be able to perform basic math calculations.

Responsibilities

• Greet donors at the plasma collection center and verify donor suitability for pheresis.
• Assist qualified donors in completing the screening process per SOPs and perform health screening procedures.
• Educate new donors on therapeutic products from donated plasma after training; explain screening tests, policies and center procedures.
• Register applicants and transfer donors as needed after training.
• Answer incoming calls or transfer to appropriate staff.
• Monitor donor reactions during/after pheresis and alert staff as needed.
• Record donor data accurately in the electronic system.
• Understand policies for hyperimmune programs where applicable.
• Maintain a clean, safe work environment and ensure supplies are available.
• Maintain confidentiality of all donor and center information.
• May be cross-trained in other areas as needed.

Skills

Customer service

Clerical work

Basic math

Education

High school diploma or equivalent

Tools

Donor information management system

Job description

Responsibilities

• Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
• Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
• May answer the telephone and answer callers question or transfer call to appropriate staff member.
• Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

The expected base pay for this position at hiring is $18.98/hour - $26.57/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.