Medical Scheduler- Primary Care

Eventus WholeHealth; Concord (NC); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Mileage reimbursement

Paid time off

Holidays and floating holidays

Health benefits

Short & long-term disability options

401k retirement plan

Job summary

Eventus WholeHealth seeks a Medical Scheduler for our Primary Care teams. The role coordinates facility and patient visits, ensuring timely, medically appropriate scheduling across multiple sites.

You will work with care teams, patients, and registration staff to keep rosters up to date and manage high-volume scheduling with accuracy and HIPAA compliance. Hybrid work expected in Chapel Hill/Concord area.

Qualifications

• Minimum of a high school diploma with an emphasis on customer service skills.
• Experience in healthcare scheduling and familiarity with EMR systems.
• Knowledge of medical terminology and HIPAA privacy regulations.
• Proficiency in MS Office; strong Excel skills expected.
• Ability to handle multiple priorities and meet tight deadlines.

Responsibilities

• Coordinate facility and patient scheduling for all providers across facilities/territory.
• Ensure routine visits, pain visits, medication visits, and medically necessary visits are scheduled.
• Keep rosters updated daily and ensure accuracy of patient schedules.
• Assist with PTO, sick days, and high volume of new patient referrals.
• Report missed visits or provider concerns to the Care Team Clinical Manager.
• Coordinate scheduling and patient communication with registration and care teams.
• Help plan and evaluate patient registration processes with the team.
• Distribute copies of scheduled visits and troubleshoot scheduling issues.
• Document CCM services where applicable; notify managers of outstanding notes.
• Collaborate with Customer Account Managers to resolve facility scheduling concerns.
• Monitor communications daily to meet patient needs; support transitions of care to CCM.
• Respond to questions from facilities and patients that cannot be triaged by a coordinator.
• This is a hybrid role; candidates must live in or near Chapel Hill office.

Skills

Telephone/customer service experience

Healthcare scheduling experience

EMR/Practice management familiarity

Medical terminology knowledge

Microsoft Office/Excel proficiency

Ability to work under deadlines

Multi-tasking with attention to detail

Education

High School Diploma

Tools

EMR/Practice Management System

Microsoft Office Suite

Job description

Position Summary

Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff.

Medical Scheduler - Primary Care

Hybrid in Chapel Hill or Concord.

Position Summary

Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff.

In this role, you'll communicate effectively with patients, facilities, medical assistants, care team coordinators and providers to ensure the patients’ needs are being met.

Essential Duties/Responsibilities

• Coordinate facility and patient level scheduling for all providers in each of the assigned facilities / territory
• Ensure Care Teams have scheduled routine visits and pain visits, and/or as needed, medication visits, or any additional types of visits that have been deemed a medical necessity
• Ensure that each patient is seen as medically necessary, per clinical protocol
• Ensure scheduling rosters are updated daily to ensure accuracy
• Ensure patient rosters are appropriately managed and acute visits and day of visit schedule changes occur timely
• Assist Care Teams to adjust as needed for PTO, sick days, or unusually high volume of new patient referrals
• Assist with reporting reasons for missed visits or provider concerns to Care Team Clinical Manager for provider management
• Coordinate scheduling/patient related communication with the new patient registration department and care teams
• Assist with planning and evaluating patient registration methods with patient registration team
• Ensure that facilities or patients receive copies of all scheduled patient visits and assist with problem solving any issues
• Ensure any appropriate CCM services are documented.
• Notify Care Team Support Managers and Care Team Clinical Managers of any outstanding open notes by providers
• Work with Customer Account Managers to assist with resolving scheduling related facility issues/concerns
• Check all forms of communication several times daily to ensure patient needs are met
• Ensure communication regarding transitions of care to CCM team to enhance patient care and education
• Assist with calls from facilities and patients regarding questions, issues, or concerns that cannot be triaged by a Care Team Advocate or Coordinator
• This is a hybrid position. Candidates must live in or near our Chapel Hill office.

Education

• High School Diploma

Skills And Qualifications

• 2 years of telephone or customer service experience required
• 1 year of prior healthcare scheduling or medical related experience required
• Experience with an Electronic Medical Record (EMR) and/or practice management system
• Familiarity with medical terminology required and knowledge of HIPAA privacy laws
• Excellent PC skills required; strong excel skills preferred
• Competent knowledge of Microsoft office; strong Excel skills required
• Ability to work under pressure of tight deadlines and complete task accurately
• Ability to effectively handle multiple priorities with detail and accuracy

What We Offer

• A chance to be part of a growing and emerging culture
• Mileage reimbursement plan
• Paid time off benefits
• Holidays and Floating Holidays
• Health benefits (medical, dental vision)
• Short & Long-term disability options
• Employer Contribution to 401k Retirement after 6 months

About Eventus WholeHealth

Eventus WholeHealth was founded in 2014 to provide physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence-based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes. For more information, please visit www.eventuswholehealth.com.