Medical Scheduler

MNGI Digestive Health; Minneapolis (MN); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health Coverage

401(k) with company match

Discretionary bonus

Paid time off

Holiday pay

Life and disability insurance

Job summary

MNGI Digestive Health is seeking a patient services representative to handle high-volume calls, schedule adult and pediatric visits, and manage referrals. Training occurs in person with eventual hybrid work options.

The ideal candidate has a high school diploma or GED, strong communication, and customer service experience, with proficiency in Microsoft Office and medical terminology.

Qualifications

• High School Diploma or GED required.
• Associate's degree or higher preferred.
• Previous customer service experience required.

Responsibilities

• Receive calls from patients or clinics and schedule visits, labs or procedures.
• Make outbound calls to schedule referred patients for visits or procedures.
• Record appointments in NextGen Practice Management and document orders in NextGen EHR.
• Complete appointment assessment questions prior to scheduling.
• Enter referrals into NextGen EHR and contact providers for clarification.

Skills

Microsoft Office

Medical terminology

Compassionate patient care

Active listening

Problem solving

Attention to detail

Organization

Time management

Multitask

Verbal communication

Education

High School Diploma or GED

Associate's degree or higher

Tools

NextGen Practice Management

NextGen EHR

Job description

Position Details

• Schedule: Full-time (40 hours/week)
• Location: Office/Remote (Training will take place in person)
• Salary Range: Starting range $19.95 - 22.94/hour (Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience & education)

Benefits

• Health Coverage: Medical, Dental & Vision Insurance
• Retirement: 401(K) with Company Match, Profit Sharing
• Time Off: Generous PTO, Holiday Pay, Floating Holiday
• Disability Coverage: Short & Long-Term Disability
• Family Support: Paid Leave and Disability
• Performance Incentive: Discretionary Bonus Based On Company, Department, and Individual Goals

Key Responsibilities

• Receive incoming calls from patients or referring clinics and schedule both adult and pediatric office visit, lab appointment or procedure appointment.
• Make outbound calls to schedule patients who have been referred to our office for a clinic visit or a procedure.
• Record patient appointments in NextGen Practice Management. Document appointment information on order in NextGen Electronic Health Record.
• Complete appointment assessment questions in NextGen Electronic Health Record prior to scheduling patient.
• Entry of referrals into NextGen Electronic Health Record.
• Contact referring providers for clarification of referral orders as applicable.
• Assist patients to re-schedule appointments when needed.
• Document patient insurance information.
• Send letters to patients via mail or patient portal
• Provide great customer service to internal and external customers while working in a high volume call center environment.
• Other duties may be assigned to meet business needs.

Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School Diploma or GED is required.
• Associate's degree or higher preferred.
• Previous customer service experience is required.

Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities

Required Knowledge

• Microsoft Office applications
• Medical terminology

Required Skills

• Compassionate patient care
• Active listening
• Problem solve, prioritization, and critical thinking
• Attention to detail
• Organization and time management

Key Abilities

• Multitask
• Communicate effectively verbally and in writing
• Work independently as well as in a team environment
• Type proficiently and accurately

Physical Requirements

While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs.

Working Environment

While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. The employee must be alert to conditions that may impact the safety of patients, employees and visitors while performing the duties of this position. The employee is exposed to a computer monitor daily.

This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment

MNGI's Culture of Caring

We are caring people, caring for people - working with Compassion, Teamwork, and Integrity

• Compassion: being empathetic and considerate of the needs of our patients and caregivers
• Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent.
• Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.

Qualifications

Education

• Bachelors (preferred)
• Associates (preferred)
• High School (required)

Experience

Previous customer service experience is required. (required)

Skills

• Effective Written Communication (preferred)
• Effective Verbal Communication (preferred)
• Teamwork (preferred)
• Problem solving (preferred)
• Multi-tasking (preferred)
• Detail oriented (preferred)
• Prioritization (preferred)
• Active listening (preferred)
• Customer service (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.