Medical Referral Coordinator (On-Call) ICC

HealthRIGHT 360; San Francisco (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

HealthRIGHT 360 in San Francisco operates an Integrated Care Center providing primary care, behavioral health, addiction treatment and more. The On-Call Medical Referrals Coordinator will manage referrals, ensure PCMH standards, and support team-based care to improve patient outcomes.

The role requires strong communication, data entry, and the ability to navigate barriers to care for vulnerable populations. It emphasizes collaboration and quality improvement in a mission-driven setting.

Qualifications

• High school diploma with medical/clinical experience.
• Experience working as a patient advocate.
• Bachelor's degree in a related field preferred.

Responsibilities

• Ensures patient primary care chart is up to date with specialty consults, hospitalizations, ER visits, and chronic disease management.
• Enter patient clinical and non-clinical information into electronic registry (e.g., e-Clinical Works, CareWare, Aries, +Care).
• Maintain tracking (SFGH alerts) to Primary care team and documentation on referrals to promote team awareness and patient safety.
• Assist patients in problem solving barriers to care (interpreters, transportation, prescription assistance).
• Act as system navigator and point of contact for patients and providers.
• Advocate for patients with carriers to obtain necessary services in a timely fashion.
• Assist patients with signing up for medical coverage.

Skills

Cultural competence

MS Office

Problem solving

Prioritization

Communication

Patient advocacy

Education

High school diploma

Bachelor's degree preferred

Tools

EHR systems (e.g., e-Clinical Works)

CareWare

Aries

+Care

Job description

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The Integrated Care Center clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, and chronic mental conditions. We provide team-based care in an integrated care setting. We are looking for a mission-driven service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.

The On-Call Medical Referrals Coordinator will be responsible for all coordination of care for clinic patients. The (MRC) works to ensure the effective management of all incoming specialist referrals. This position will perform a wide variety of tasks associated with referral tracking to be compliant with Patient-Centered Medical Home (PCMH) requirements to ensure quality patient care and safety.

KEY RESPONSIBILITIES

Administrative Responsibilities:

• Ensures that patient’s primary care chart is up to date with information on specialty consults, hospitalizations, ER visits, and chronic disease management that is related to their health.
• Entry of patient clinical and non-clinical information into the assigned electronic registry is the key responsibility of this position (e.g. e-Clinical works, Care Ware, Aries, +Care, etc.).
• If assigned, maintain ongoing tracking (SFGH alerts) to the Primary care provider team and appropriate documentation on referrals to promote team awareness and ensure patient safety.

Advocacy Responsibilities:

• Effectively assist patients in problem solving potential issues related to the health care system, and financial or social barriers. (e.g., request interpreters as appropriate, transportation services, or prescription assistance).
• Acts as the system navigator and point of contact for patients and providers.
• May assume an advocate role on the patient’s behalf with the carrier to ensure approval of the necessary services for the patient in a timely fashion.
• Assists patients with signing up for medical coverage.

And other duties as assigned.

QUALIFICATIONS:

Education and Experience

• High school diploma combined with medical/clinical experience.
• Experience working as a patient advocate.
• Preferably a bachelor’s degree in a related field.

Knowledge

• Culturally competent and able to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Word Outlook, and Internet applications.
• Experience working successfully with issues of substance abuse, criminal background, and other potential barriers to economic self-sufficiency.
• Organized and able to manage competing priorities.
• Resourcefulness in problem solving.

Desired:

• Knowledge of co-occurring disorders and trauma-informed treatment.
• Knowledge of Clinical documentation (treatment plans, progress notes etc.).

PHYSICAL REQUIREMENTS:

In an 8-hr workday, employee is required to perform work:

• Sitting 6 Hrs
• Standing 2 Hrs
• Walking 2 Hrs
• Driving Never

In an average month, employee must travel out of town:

• Often (>2x)
• Sometimes (<2x)
• Never

In an 8-hr workday, employee must:

• Bend/stoop
• Climb
• Reach above shoulder level
• Kneel
• Balance
• Push/pull
• Squat
• Crawl
• Crouch
• Lift*
• Carry**

• * Usual number 5 lbs, Maximum number 20 lbs
• ** Usual number 5 lbs, Maximum number 20 lbs

Job requires:

• Working at heights
• Operating heavy machinery
• Operating desk machines
• Precise manual dexterity
• Exposure to extreme heat, cold, humidity
• Exposure to dust, fumes, gases, chemicals