Medical Records Technician II- Dunn Behavioral Sciences

UTHealth Houston; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

UTHealth Houston is seeking a Medical Records Technician II to manage and maintain patient health records with precision and confidentiality. You will support providers with documentation corrections, respond to requests, and ensure data accuracy in line with Medicaid/Medicare and organizational guidelines.

The role emphasizes attention to detail, service orientation, and experience with electronic health records, preferably Epic, with a Monday-Friday 8:00 AM–4:30 PM or similar schedule.

Qualifications

• Experience with Electronic Health Records (EHR) systems.
• Epic Health Information Management module experience preferred.
• Accurate, organized handling of patient records with privacy compliance.

Responsibilities

• Locate, audit, and verify patient information in records.
• Update charts and ensure legibility and correct identification.
• Assist providers with documentation corrections and requests.
• Track chart location and custody of supplemental records.
• Respond to information requests via in-person, email, EHR, or phone.
• Maintain compliance with privacy rules and regulations.
• Participate in privacy monitoring processes.
• Identify and correct inaccuracies like duplicate accounts.
• Perform other duties as assigned.

Skills

EHR familiarity

Customer service focus

Attention to detail

Education

High School Diploma (required)

RHIT (preferred)

RHIA (preferred)

Tools

Epic EMR

Microsoft Office

Job description

Join the Dunn Behavioral Sciences Center as a Medical Records Technician II and play a vital role in supporting quality patient care through the accurate management of health information and exceptional customer service. In this position, you will maintain and update electronic and physical medical records, assist providers with documentation corrections, respond to record requests, and ensure patient information is accurate, accessible, and compliant with privacy regulations. The ideal candidate is detail-oriented, organized, and service-focused, with experience working in electronic health records, preferably Epic. This role offers the opportunity to collaborate with clinical teams, provide outstanding support to patients and staff, and contribute to the integrity, confidentiality, and overall efficiency of behavioral health services. This is a Monday through Friday am-5pm schedule.

• Mandatory Orientation: Two-week onboarding process for all new hires
• Hospital-Wide Education Orientation: Monday–Friday, 8:00 AM – 4:30 PM (first two weeks)

What we do here changes the world.

UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave.

It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees!

As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary

Ensure physical documentation is organized, legible, properly identified/itemized in the correct patient's chart and accounted for according to Medicaid/Medicare and organizational guidelines to facilitate payment for services. Maintains confidentiality and privacy as required by UTH and government regulatory compliance agencies.

Position Key Accountabilities

• Locates and retrieves records to accurately audit and verify patient information.
• Updates client charts with information in a timely manner.
• Assist providers or other users with correcting record documentation.
• Tracks location of any charts supplemental to the primary electronic health record using appropriate processes.
• Responds to information requests either in person, email, within the electronic health record or by telephone in a timely manner.
• Maintains compliance with UTH and government privacy rules.
• Participates in privacy monitoring processes.
• As requested, locate and make ready charts or information from charts in a timely manner.
• Assists with identifying and correcting inaccuracies including duplicate accounts within the patient record.
• Performs other duties as assigned.

Certification/Skills

• Familiar with Electronic Health Records software.
• Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams etc.)
• Registered Health Information Technician (RHIT) by American Health Information Management Association (AHIMA) preferred
• Registered Health Information Administrator (RHIA) by American Health Information Management Association (AHIMA) preferred

Minimum Education

High School Diploma or equivalent required

Minimum Experience

Experience With Epic Health Information Management Module Preferred

1 year of responsible related experience working within Medical Records required

Physical Requirements

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive

• 51.215 and Texas Government Code
• 411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code
• 117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R.
• 791.4.

Residency Requirement

Employees must permanently reside and work in the State of Texas.