Medical Records Technician

Helen Ross McNabb Center; Knoxville (TN); On-site; USD 22,000 - 23,000; Full time

Job summary

Helen Ross McNabb Center, located in Knoxville, TN, seeks an HIM Technician to assist daily operations by gathering and organizing patient records, scanning into EMR, and managing confidential information with care. The role emphasizes HIPAA compliance, accuracy, and timely processing of requests for records.

Candidate should have a HS diploma or GED, basic computer skills, and willingness to work 8:00 am–5:00 pm, Monday–Friday, on-site. Prior experience in health information is preferred.

Qualifications

• HS diploma/GED required; AA/AS or equivalent job-related experience preferred.
• Minimum of one year related experience preferred.
• Knowledge of HIPAA, Title 33, and CFR 42 Part 2 preferred.
• Strong computer skills; proficient in Word, Excel, Outlook.

Responsibilities

• Scan and file all Center related medical record documents.
• Sort and scan record materials into EMR in a timely manner.
• Maintain a high accuracy rate for scanned documents (≈97%).
• Retrieve medical record information from internal and external providers.
• Ensure confidentiality and security of patient information; comply with HIPAA, CFR Part 2.

Skills

Word proficiency

Excel proficiency

HIPAA knowledge

Communication skills

Education

HS diploma/GED

Tools

Scanner

Outlook

EMR software

Job description

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?

Or help people navigate the tough spots in their life?

And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Health Information Management (HIM) Technician program today!

The Health Information Management (HIM) Technician

Summary Of Role Of Team

• As the Center's Custodians of Record, the Health Information Management team is responsible for ensuring the integrity of the Center's electronic medical record and all associated paper files.
• HIM team members ensure that the clinical record is complete, accurate, and up to date at all times.
• This team also manages the flow of information and ensures that all requests for records received from external parties adhere to Federal privacy requirements prior to responding to the request.
• The team processes all compliant requests for records in a timely manner and ensures that a full accounting of disclosure is maintained.
• The team functions as the main contact for questions related to privacy, releases of information, and court requests.

Summary Of Position

• Responsible for assisting with HIM department daily operations; including gathering patient records in a confidential and timely manner, sorting and prioritizing work, accurately scanning files into the electronic medical record, and effectively managing the patient information for all Center healthcare records.
• Provides quality customer service and support for patients and assists with Authorizations for Release of Information in a professional and courteous manner. Provides coverage for absence of supervisor.
• Ensures adherence to all applicable state and federal laws (HIPAA/Title 33/42 CFR Part 2).

TYPICAL WORKING CONDITIONS/ENVIRONMENT

• Office space may be shared with other department staff members.
• Position requires sitting for extended periods of time, use of computer and other office equipment.
• Quality lighting is provided for performing work activities.

Job Duties/Responsibilities

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

• Responsible for scanning/filing all Center related medical record documents.
• Sorts and scans record materials in a timely manner into EMR.
• Maintains a 97% accuracy rate when scanning documents.
• Retrieves medical record information from internal and external health care providers.
• Collects, copies, scans, indexes, and uploads medical records into an EMR database.
• Examines documents and determines proper placement within the paper or electronic record.
• Ensures the medical record is organized, accurate and complete.
• Responsible for understanding HIPAA and Confidentiality rules.
• Safeguards patient records and ensures that all staff members comply with HIPAA, Title 33, and 42 CFR Part 2 standards.
• Maintains confidentiality and security of all protected health information; only discloses the information when relevant legal requirements are met.
• Performs quality checks on all work to assure accuracy of the Authorization to Release Information and confidentiality.
• Maintains working knowledge of Center related policies and procedures; adheres to existing state and federal laws.
• Other job-related duties.
• Maintains a neat, clean, and professional personal appearance.
• Provides coverage as requested by supervisor.
• Arrives to work at scheduled time without tardiness.
• Adheres to the Center's accrediting body standards.

Compensation

• Starting salary for this position is approximately $16.77 /hr based on relevant experience and education.

Schedule

• The required schedule for this position is Monday through Friday 8:00 am to 5:00 pm.
• Hours outside of normal business hours may be required periodically if job duties necessitate.
• Flexibility with the schedule will be considered for special circumstances.
• In-person daily attendance is essential for this position.

Equipment/Technical Competency

• Daily computer competency required.
• Must be able to use Word and Excel programming proficiently.
• Typing and basic computer knowledge is required.
• Must be able to use a scanner/printer/fax and have professional phone etiquette.
• Must be able to navigate the Electronic Medical Record.

Travel

• Position does not typically require travel; however, staff member may need to attend meetings at other McNabb locations.
• Must possess a valid driver's license and have ability to operate a motor vehicle for transporting confidential information.

Equipment/Technology

• This position also requires the entering of data into the Electronic Medical Record.
• Must be able to operate a computer, scanner, phone, and fax machine.

QUALIFICATIONS - Health Information Management (HIM) Technician

• HS diploma/GED required; preferred AA/AS or equivalent job-related experience.

Experience / Knowledge

• Minimum of one years related experience preferred.
• Knowledge of healthcare records management, strong understanding of health information concepts, and practice experience preferred.
• Good interpersonal, communication, telephone, customer service, time management, and decision- making skills essential.
• Understanding of legal medical record requirements (consents, conservatorships, guardianships, etc.) preferred.
• Basic understanding of HIPAA, Title 33, and CFR 42 Part 2 preferred.
• Strong computer skills essential.
• Must be able to operate computer equipment and be proficient in Microsoft software products for office productivity, Including Word, Excel, and Outlook.
• Must have excellent time management skills, be highly organized, self-motivated.
• Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential.
• Ability to participate in team development and team-oriented processes.

Physical

• Physical requirements include, but are not limited to, lifting up to 50 pounds and the ability to remove and place items from all levels of shelving.
• Sensory requirements include normal/corrected vision to allow reading of handwritten and/or type written information for filing and retrieving of medical records.
• Normal/aided hearing in order to hear and/or recognize soft tones and ring tones.
• Must be able to speak clearly in order to communicate effectively with others when using telephone and face to face interactions.
• Additional physical requirements include manual dexterity in order to operate the following office equipment: telephone, computer, copy/fax/printer and scanner.
• Ability to sit or stand for extended periods of time.

Location

• Knoxville, Tennessee

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

Compensation details

16.28-16.28 Hourly Wage