Medical Records Specialist

American Oncology Network; Fredericksburg (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

Hematology & Oncology Associates of Fredericksburg is seeking a Records Clerk to support patient chart preparation, records requests, and release of information. You will maintain confidentiality and ensure accurate filing of medical records across multiple sites.

The role requires strong attention to detail, excellent communication skills, and proficiency with MS Office. Occasional overtime and training duties are included in the responsibilities.

Qualifications

• Attention to detail and ability to multitask in a fast-paced healthcare setting.
• Excellent interpersonal skills and strong communication with diverse personalities.
• Clear written and verbal communication; high level of professionalism and discretion.
• Ability to maintain confidentiality and comply with HIPAA and policy guidelines.

Responsibilities

• Sort, file, and collate medical records into patient charts.
• Coordinate requests for records from physicians, labs, and facilities.
• Answer telephones and route calls regarding patient care or records.
• Prepare labels and affix to new patient and HFU charts; mail and fax records as required.
• Assist in training other AON employees and maintain filing areas and equipment.

Skills

Attention to detail

Multitasking

Interpersonal skills

Communication skills

Time management

Emotional intelligence

Education

High School Diploma

Associates degree

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Location:Hematology & Oncology Associates of FredericksburgHiring Range:$16.49 - $23.77Position SummaryResponsible for preparing all new patient and hospital follow-up (HFU) patient charts. Requests patient records from other physicians and hospitals. Send out all requested records to outside physicians.Key Performance AreasSort, file, and collate a variety of medical records and information into patient medical records in appropriate sequence and in accordance with established procedures.File and retrieve medical records by patient name in alpha order and by physician. Research lost or missing records in accordance with established procedures.Responsible for records of patients and coordination of release of information.Examine patient medical records for completeness ensuring all required information is included.Coordinate requests from clients for access to medical records.Answer telephone and take requests for medical records or information regarding patient care.Assist in daily operation; to include scanning, chart prep, pulling and filing charts, chart labels, and cleanliness of areas.Pick up and deliver patient medical records from designated areas in accordance with prescribed daily routine.Prepare (print) name labels and affix to all new patient and hospital follow up charts.Maintain fax machine with supplies.Distribute received faxes promptly.Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc.Maintain and ensure the confidentiality of all patient and employee information at all times.Request records as indicated by the doctor on the medical record section of the router from other physicians, lab facilities, etc. for established patients.Fax or mail records requested by patients or outside physicians.Send charts to administrative office for copying by outside copying company in response to subpoenas or other legal requests per policy.Answer telephones promptly and route calls or take messages as appropriate.Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections.Adhere to all AON and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.Keep work area and records in a neat and orderly manner.Maintain all company equipment in a safe and working order.Assist in training other AON employees.Will be expected to work at any AON location to help meet AON business needs.Will also be expected to work overtime when given sufficient notice.Required QualificationsEducationHigh School Diploma; Associates degree a plus.ExperienceExperience in the healthcare field, preferably in a clinical setting.Understanding of documentation requirements for medical records.Attention to detail with strong ability to multitask.Excellent interpersonal skills.Strong communication skills with a wide variety of personalities.Core CapabilitiesAnalysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.Computer Skills:Proficiency in MS Office Word, Excel, Power Point, and Outlook required.#AONA