Medical Records Order Support Specialist - AI Feedback

Zynex-Medical,-Inc.; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Altivera is seeking a detail-oriented records and order-entry specialist to perform routine, production-based document review, data entry, and medical record submissions according to established procedures and payer requirements.

You will identify AI read issues, provide structured feedback, and assist with manual entry, exception handling, and QA checks while safeguarding patient information per HIPAA and internal policies.

Qualifications

• One or more years of experience in order entry, document review, claims support, medical records, healthcare administration, or a related clerical role preferred.
• Typing speed of at least 45 wpm with 95% accuracy
• Ability to accurately read, interpret, and enter information from medical, payer, or order-related documents.
• Familiarity with insurance documentation requests, medical records submission, healthcare claims, or payer portals preferred.
• Basic understanding of HIPAA and patient confidentiality requirements.
• Proficiency with Microsoft Office, electronic document systems, order entry systems, payer portals, and workflow queues.

Responsibilities

• Review exception order entry documents that the AI tool cannot accurately read, classify, or process.
• Manually enter order information into designated systems using established workflows, job aids, payer rules, and departmental procedures.
• Compare source documents against system fields to verify accuracy, completeness, and consistency prior to submission or routing.
• Identify missing, illegible, incomplete, or conflicting documentation and route issues to the appropriate internal team for follow-up.
• Document AI exception reasons using standardized categories, notes, or disposition codes.
• Submit structured feedback regarding repeated AI recognition issues, document formatting problems, or field-mapping concerns to the appropriate system support, workflow, or management team.

Skills

Documentation accuracy

Results orientation

Customer & partner experience

Adaptability

Education

High school diploma or equivalent

Job description

Altivera is seeking a detail-oriented records and order-entry specialist to perform routine, production-based document review, data entry, and medical record submissions according to established procedures and payer requirements.

You will identify AI read issues, provide structured feedback, and assist with manual entry, exception handling, and QA checks while safeguarding patient information per HIPAA and internal policies.