Medical Receptionist (Traveling)- Surgical Team

Anne Arundel Dermatology; Annapolis (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid time off

Paid holidays

Retirement Savings account

Employee discount on cosmetic services

Job summary

Anne Arundel Dermatology is seeking a friendly Front Desk/Medical Receptionist to coordinate patient flow, schedule appointments, collect payments, and manage patient charts. The role requires excellent customer service, HIPAA knowledge, and the ability to work across three Annapolis-area locations.

The position starts early with a rotation among Annapolis, Glen Burnie, and Prince Frederick, with mileage reimbursement.

Qualifications

• High School graduate or GED.
• 1–3 years of medical receptionist experience (preferred).
• Dermatology experience preferred.
• Excellent customer service and communication skills.
• Fluent in English; HIPAA knowledge.

Responsibilities

• Greet patients in a friendly and professional manner and check them in/out.
• Enter new patient information and verify chart accuracy and signatures.
• Collect payments as necessary and assist with billing/insurance information.
• Screen calls, schedule appointments and referrals; take messages.
• Update patient demographics when making appointments and balance end-of-day reports.
• Assist other staff as needed and travel to three locations as required.

Skills

Customer service

Communication

HIPAA

Time mgmt

Multitasking

English

Education

High School/GED

Tools

EMR

Multi-line phone system

Job description

Overview

We are seeking a professional, bright, and enthusiastic Front Desk Receptionist/Medical Receptionist with excellent people and communication skills. You will play a vital role not only in the efficient operation of our practice but will also help to shape patient experience through your friendly, professional, and attentive interaction with each patient. You will coordinate the flow of patients through the office, assist patients with payments, help with billing and insurance information, schedule appointments, maintain patient charts as well as various other administrative tasks.

This position will rotate between 3 locations: Annapolis, Glen Burnie and Prince Frederick. Start time as early as 7am. Mileage reimbursement is provided.

Pay range: $18-22/hr, depending upon experience

Responsibilities

The Front Desk Receptionist is responsible for greeting patients and completing their check-in and check-out process. The Receptionist will enter new patient information into the computer and review patient charts for accuracy and verification, ensure all signatures have been obtained, and collect payments as necessary.

Duties/Responsibilities:

• Greet each patient in a pleasant and professional manner.
• Screen calls, schedules appointments and referrals.
• Take accurate, concise phone messages.
• Enter complete patient demographics when making appointments.
• Evaluate chart data to verify all information has been received, completed and signed.
• Check-in and check-out patients.
• Track patients in the reception area and communicate with patients as needed.
• Proactively collect patient payments.
• Update product inventory weekly.
• Always treat patients with dignity and empathy.
• Fulfill inventory orders.
• As closer – run end of day reports & balance payment totals.
• Distribute incoming reports and correspondence in patient charts.
• Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately.

• Assist other staff as needed.
• Other duties assigned as deemed necessary by management.

Qualifications

Education and Experience:

• High School Graduate or GED (required).

• 1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting (preferred).
• Previous experience in Dermatology (preferred)

Skills/Abilities:

• Excellent customer service and communication skills.
• Knowledge of HIPAA standards.
• Must be able to manage multiple tasks simultaneously.
• Excellent organizational and time management skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Detail-oriented
• Working knowledge of multi-line phone system.
• Able to operate standard office equipment (i.e. computer, fax, copier, scanner, etc)
• Intermediate computer skills and experience in EMR utilization
• Fluent in English.
• Ability to sort and file materials correctly alphabetically or numerically.
• Ability to travel to and provide coverage for other local offices as-needed.

Physical Requirements:

• Sitting, some standing, stooping and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products